Medical Support Assistant - Inpatient

Veterans Health Administration; Minneapolis (MN); On-site; USD 39,000 - 63,000; Full time

Job summary

The Minneapolis VA Health Care System (MVAHCS) is seeking a Medical Support Assistant to join the inpatient healthcare team. This Level 1A tertiary facility requires accuracy, teamwork, and adherence to policies.

Responsibilities include patient reception, medical record documentation, processing orders, scheduling appointments, and coordinating discharges. Telework is not available; work hours are 7:30am–4:00pm, every other weekend and holiday.

Qualifications

• Education recognized by the U.S. Department of Education.
• Foreign education transcripts may require aCertificate of Foreign Equivalency for credit.
• Education verification through accrediting sources as applicable.

Responsibilities

• Performs tasks with minimal supervision according to policies, guidelines and procedures.
• Receives patients, visitors, and staff to the unit and performs reception duties.
• Interacts with outside agencies when necessary (Joint Commission, OIG, VISN, VHA).
• Records and/transcribes physician orders and patient movement entries.
• Coordinates inpatient appointments and discharge follow-up requests.
• Maintains inventory of office supplies and keeps work area orderly and safe.
• Assists other MSAs as needed and supports a positive team environment.
• Work schedule: 7:30am-4:00pm; every other weekend and holiday; Telework not available.

Education

Education recognized by the U.S. Department of Education

Job description

• Department: Department of Veterans Affairs

This occupational series may be eligible for the Student Loan Repayment Program (SLRP). Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact [e-mail] for more information.

Key Responsibilities

The incumbent is a vital member of the inpatient healthcare team at the Minneapolis VA Health Care System (MVAHCS). MVAHCS is classified as a Complexity Level 1A tertiary care facility. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of this position are, but not limited to: Performs tasks with minimal supervision according to policies, guidelines and procedures. Communicates in a thorough, correct, and precise verbal/written manner.

Receives patients, visitors, and staff to the unit. Performs a variety of reception duties associated with patient care, either in person, telephone, patient callbox, e‑mail correspondence, written messages or other. Interacts with representatives from outside agencies such as Joint Commission, Office of Inspector General, Veterans Integrated Service Network, and Veterans Health Administration or other when necessary.

Utilizes necessary security methods for protecting confidential patient information such as protecting computer access, requesting identification of unknown individuals presenting to the unit to gain patient information. Participates in the creation, completion, distribution, and retention of medical record documentation for patient hospitalization and discharge according to facility policies and procedures outlined by several regulating bodies such as the Joint Commission.

Records and/or makes computer entries for a variety of complex physician orders involving patient activity, diets, tests, appointments, treatments and medications. Records, transcribes and initiates patient movement computer entries appropriate to patient status (admission, observation, inter-ward transfer, bed assignments, pass/authorized absence, short stay, clinic, and lodger check‑ in/out, provider entry, treating specialty, discharge type or other).

Coordinates and schedules inpatient appointments and discharge follow up appointment requests through various interoffice appointment scheduling methods. Multitasks and/or sets and adjusts short-term priorities in order to complete responsibilities in a timely, efficient, and effective manner. Ensures office equipment is in working order; corrects and/or reports failures in a timely manner.

Maintains inventory of office supplies and replenishes stocks to support the needs of the area Encourages and supports a positive workplace environment and team building. Assists other MSAs when necessary (i.e. difficult or uncooperative customer, emergencies, high volume workload, etc.). Maintains a neat and clean work area, including desks, countertops and storage. Awareness of safety concerns, regulations, policies and procedures, and employs appropriate safety practices.

Performs other MSA related duties as assigned. Work Schedule: 7:30am-4:00pm- Every other weekend, every other holiday. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $38522 – $62896/yr.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.