Medical Spa Receptionist

Inspire Medical Spa and Wellness Center; Narragansett (RI); On-site; USD 19,000 - 30,000; Full time

Job summary

Inspire Medical Spa and Wellness Center is seeking a friendly receptionist to greet clients, answer questions, and handle daily front-desk operations in a welcoming environment.

You will manage appointments, process payments, and support team members while maintaining client confidentiality and delivering outstanding service. Prior spa or healthcare experience is a plus.

Qualifications

• Previous receptionist, administrative, or customer service experience required.
• Experience in a medical spa, spa, salon, or healthcare setting is a plus.
• Excellent communication and interpersonal skills.
• Friendly, professional, and positive attitude.
• Strong organizational skills and exceptional attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Comfortable using computers, scheduling software, and point-of-sale systems.
• Ability to work independently while contributing to a collaborative team environment.
• Dependable, punctual, and committed to providing excellent customer service.
• Ability to maintain discretion and confidentiality when handling client information.
• Interest in skincare, aesthetics, and wellness is a plus.

Responsibilities

• Greet clients warmly and professionally upon arrival, ensuring they feel welcomed and comfortable.
• Provide exceptional customer service in person, over the phone, and through electronic communication.
• Check clients in and out efficiently while maintaining a positive and professional atmosphere.
• Answer questions regarding spa services, products, pricing, and appointment availability.
• Build and maintain positive relationships with clients to encourage loyalty and retention.
• Address client questions and concerns with professionalism, discretion, and a solution-oriented approach.
• Manage appointment scheduling, confirmations, cancellations, and rescheduling.
• Answer incoming phone calls, return messages, and respond to client inquiries in a timely manner.
• Maintain accurate client records and ensure information is entered correctly into the scheduling system.
• Process payments, gift card purchases, and other transactions accurately.
• Assist with managing provider schedules to maximize efficiency and appointment availability.
• Monitor daily appointments and communicate schedule changes to the appropriate team members.
• Perform daily opening and closing procedures.
• Maintain a clean, organized, and welcoming reception area.
• Assist with inventory management, retail displays, and product restocking.
• Support the team with general administrative tasks and daily operational needs.
• Assist with coordinating special events, promotions, and client communications.
• Maintain client confidentiality and follow applicable privacy policies and procedures.
• Work collaboratively with providers and other team members to ensure smooth daily operations.
• Develop a strong understanding of the spa's services, treatments, and skincare products.
• Educate clients on available services, promotions, and retail products.
• Assist clients with product purchases and provide recommendations within the scope of training.
• Help promote client retention by encouraging future appointments and sharing information about relevant services and offerings.
• Stay informed about new services, products, and promotions.

Skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Professional attitude

Discretion

Tools

Scheduling software

POS systems

Job description

Medical Spa Receptionist at Inspire Medical Spa and Wellness Center

Job Description

At Inspire Medical Spa and Wellness Center, we are passionate about helping our clients look and feel their best while providing exceptional service in a welcoming, professional, and judgment-free environment. We pride ourselves on delivering personalized care and creating a positive experience for every client who walks through our doors.

We are seeking a friendly, organized, and dependable Receptionist to join our team. As the first point of contact for our clients, you will play an essential role in creating a warm and welcoming atmosphere while ensuring the daily operations of our spa run smoothly.

Position Summary

As a Receptionist at Inspire Medical Spa and Wellness Center, you will be responsible for providing exceptional customer service, managing appointments, answering phone calls, assisting clients with questions, and supporting the administrative needs of our team.

The ideal candidate is personable, detail-oriented, professional, and comfortable multitasking in a fast-paced environment. We are looking for someone who takes pride in their work, enjoys building relationships with clients, and understands the importance of creating a positive experience from the moment a client contacts our spa.

Client Experience & Customer Service

• Greet clients warmly and professionally upon arrival, ensuring they feel welcomed and comfortable.
• Provide exceptional customer service in person, over the phone, and through electronic communication.
• Check clients in and out efficiently while maintaining a positive and professional atmosphere.
• Answer questions regarding spa services, products, pricing, and appointment availability.
• Build and maintain positive relationships with clients to encourage loyalty and retention.
• Address client questions and concerns with professionalism, discretion, and a solution-oriented approach.

Scheduling & Front Desk Operations

• Manage appointment scheduling, confirmations, cancellations, and rescheduling.
• Answer incoming phone calls, return messages, and respond to client inquiries in a timely manner.
• Maintain accurate client records and ensure information is entered correctly into the scheduling system.
• Process payments, gift card purchases, and other transactions accurately.
• Assist with managing provider schedules to maximize efficiency and appointment availability.
• Monitor daily appointments and communicate schedule changes to the appropriate team members.
• Perform daily opening and closing procedures.

Administrative & Spa Support

• Maintain a clean, organized, and welcoming reception area.
• Assist with inventory management, retail displays, and product restocking.
• Support the team with general administrative tasks and daily operational needs.
• Assist with coordinating special events, promotions, and client communications.
• Maintain client confidentiality and follow applicable privacy policies and procedures.
• Work collaboratively with providers and other team members to ensure smooth daily operations.

Product & Service Knowledge

• Develop a strong understanding of the spa's services, treatments, and skincare products.
• Educate clients on available services, promotions, and retail products.
• Assist clients with product purchases and provide recommendations within the scope of training.
• Help promote client retention by encouraging future appointments and sharing information about relevant services and offerings.
• Stay informed about new services, products, and promotions.

Qualifications

• Previous receptionist, administrative, or customer service experience required.
• Experience in a medical spa, spa, salon, or healthcare setting is a plus.
• Excellent communication and interpersonal skills.
• Friendly, professional, and positive attitude.
• Strong organizational skills and exceptional attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Comfortable using computers, scheduling software, and point-of-sale systems.
• Ability to work independently while contributing to a collaborative team environment.
• Dependable, punctual, and committed to providing excellent customer service.
• Ability to maintain discretion and confidentiality when handling client information.
• Interest in skincare, aesthetics, and wellness is a plus.