Client Concierge: Part-Time

It's A Secret Med Spa; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

It’s A Secret Med Spa is seeking a confident Client Concierge to join our team. This role is essential for intaking patients, delivering exceptional experiences, and ensuring all client needs are met at our Tyler, TX location.

The ideal candidate has at least 1 year in customer service, can work weekends, and communicates with professionalism while maintaining HIPAA confidentiality. Experience in a med spa or medical office is a plus, and Microsoft Office skills help manage schedules and client

Qualifications

• Minimum 1 year of customer service experience.
• Ability to work weekends.
• Experience in a med spa or medical office is a plus.
• Excellent written and verbal communication.
• Maintain patient confidentiality per HIPAA.
• Strong organization and multitasking abilities.

Responsibilities

• Greet clients warmly in person and by phone.
• Manage front desk duties: check-in/out, scheduling, and phone handling.
• Maintain a clean, professional spa environment.
• Assist providers and managers with appointment books.
• Ensure accurate POS entry and client information.
• Adhere to company policies for streamlined operations.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Professional etiquette

Flexible schedule

HIPAA compliance

Bilingual preferred

Tools

Microsoft Office

POS system

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa Medspa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!
It's A Secret Med Spa is looking for a confident, driven, and enthusiastic Client Concierge to join our team. This position plays a vital role in our company's success by intaking patients, providing an exceptional experience, and ensuring all patient needs are met.
A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, And Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned