Front Desk Receptionist

Shah Wellness and Medspa; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Shah Wellness and Medspa is seeking a dynamic Front Desk Receptionist to be the welcoming face of our medspa. The role involves managing front desk operations, delivering exceptional customer service, and supporting daily office functions with enthusiasm.

You will greet visitors, answer calls on a multi-line system, schedule appointments, manage calendars, and assist with general administrative tasks. The ideal candidate is organized, tech-savvy, and capable of maintaining professionalism in a

Qualifications

• Proven office experience with administrative support.
• Front desk/receptionist experience in a medical setting is desirable.
• Familiarity with front desk operations in professional environments.
• Proficiency in MS Office and Google Workspace.
• Experience with multi-line phone systems and high-volume calls.
• Knowledge of QuickBooks or similar bookkeeping software is a plus.
• Bilingual abilities are valued to assist diverse clients.

Responsibilities

• Greet visitors and clients warmly, ensuring a welcoming first impression.
• Answer and direct calls across a multi-line phone system with courtesy.
• Handle emails and inquiries with clarity and professionalism.
• Schedule appointments and manage calendars for staff and clients.
• Assist with office management tasks, including supplies and cleanliness.
• Support clerical duties like proofreading, reports, and mail distribution.
• Provide customer support and resolve questions with a positive attitude.
• Assist with light bookkeeping tasks such as invoicing and payments when needed.
• Support additional administrative functions as required.

Skills

Customer service

Communication

Time management

Multitasking

Phone etiquette

Bilingual abilities

Tools

Microsoft Office Suite

Google Workspace

QuickBooks

Job description

Front Desk Receptionist at

Job Description

We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our medspa. This energetic role involves managing front desk operations, providing exceptional customer service, and ensuring smooth office management. The ideal candidate will be highly organized, tech-savvy, bilingual (if applicable), and possess a passion for creating a positive first impression. You will handle a variety of administrative tasks, coordinate communication, and support daily office functions with enthusiasm and professionalism.

Duties

• Greet visitors, clients, and staff warmly, ensuring they feel welcomed and attended to promptly.
• Manage multi-line phone systems efficiently, directing calls accurately and courteously while maintaining excellent phone etiquette.
• Handle incoming correspondence, emails, and inquiries with clarity and professionalism.
• Schedule appointments, manage calendars, and coordinate meetings or events for staff or clients.
• Support office management activities such as ordering supplies, maintaining inventory, and overseeing general cleanliness.
• Assist with clerical duties like proofreading documents, preparing reports, and managing mail distribution.
• Provide customer support by addressing questions or concerns efficiently while maintaining a positive attitude.
• Conduct basic bookkeeping tasks including invoicing and tracking payments when necessary.
• Support additional administrative functions such as managing time-sensitive tasks and supporting personal assistant duties if needed.

Experience

• Proven office experience with a strong background in administrative support or clerical roles.
• Prior experience as a receptionist in a medical setting is highly desirable.
• We are also willing to hire a college student or recent graduate who is looking for work.
• Familiarity with front desk operations in professional environments is essential.
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Gmail, Calendar), and data entry tools.
• Experience using multi-line phone systems and handling high-volume call environments effectively.
• Knowledge of QuickBooks or similar bookkeeping software is a plus.
• Bilingual abilities are highly valued to assist diverse client populations.
• Strong organizational skills with the ability to multitask efficiently under pressure.
• Excellent communication skills with a focus on phone etiquette and customer service excellence.
• Demonstrated ability to manage time effectively and prioritize tasks independently.