Central Scheduler

Jobtailor; Batesville (AR); On-site; USD 28,000 - 42,000; Full time

Job summary

White River Health in Batesville, AR seeks a Patient Referral Coordinator to join a high-volume call center. You will coordinate diagnostic procedures, process referrals in Athena, and enter data into the EMR with a focus on accuracy and HIPAA compliance.

Strong customer service is essential for patients, providers, and hospital staff. Ideal candidates have a High School diploma, at least one year of related experience, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of related experience.
• Customer service experience required.
• Knowledge of medical and insurance terminology.
• Knowledge of HIPAA requirements.
• Proficient with Microsoft Office and basic computer skills.
• Ability to organize and manage multiple priorities.

Responsibilities

• Coordinate and schedule diagnostic procedures in a high-volume call center environment.
• Process patient referrals through Athena in the central referral management system.
• Receive, organize, and manage incoming referrals.
• Facilitate collection of missing medical and demographic information.
• Obtain authorizations as needed.
• Coordinate scheduling with specialties.
• Monitor referral status, insurance verification, pre-certification, and authorizations.
• Enter referral information accurately into the EMR.
• Notify specialty practice staff of referrals awaiting scheduling.
• Provide timely customer service to patient, hospital, and provider inquiries and complaints.
• Communicate with clinic staff by telephone to support information gathering and preauthorization.
• Coordinate with the Pre-Service Unit to schedule outpatient radiology procedures promptly.
• Schedule simple outpatient radiology procedures at White River Health as needed.
• Work with team to achieve department and hospital customer service goals.
• Participate in orientation, training, in-service activities, huddles, and monthly unit meetings.

Skills

Customer service

Communication

Medical terminology

HIPAA compliance

Microsoft Office

Education

High School Diploma or equivalent

Tools

Athena

Kronos

Microsoft Excel

Microsoft Word

Virtual Meeting Apps

Job description

• Coordinate and schedule diagnostic procedures for White River Health / WRMC in a high-volume call center environment
• Process patient referrals through the central referral management system (Athena)
• Receive, organize, and manage incoming referrals
• Facilitate collection of missing medical and demographic information
• Obtain authorizations as needed
• Coordinate scheduling with individual specialties
• Monitor referral status, insurance verification, pre-certification, prior authorizations, and medical records
• Enter referral information accurately into the EMR
• Notify specialty practice staff of referrals awaiting scheduling
• Provide timely customer service to patient, hospital, and provider inquiries and complaints
• Communicate with clinic staff by telephone to support information gathering and preauthorization
• Coordinate with the Pre-Service Unit to schedule outpatient radiology procedures promptly
• Schedule simple outpatient radiology procedures at White River Health as needed and within limited capacity
• Work with team members to achieve department and hospital customer service goals
• Participate in orientation, training, in-service activities, huddles, and monthly unit meetings
• Perform other duties assigned by supervision
• Maintain a neat and organized cubicle and common work area

Requirements

• High School Diploma or its equivalent
• Minimum of one-year job-related experience
• Customer service experience
• Microsoft Office (Excel, Word)
• Knowledge of medical and insurance terminology
• Knowledge of insurance requirements and guidelines for governmental and non-governmental carriers
• In depth knowledge of HIPAA
• Basic computer skills including Microsoft Office and virtual meeting apps
• Must be able to effectively communicate orally and in writing
• Must be able to organize and manage multiple priorities
• Strong customer service skills, including excellent interpersonal communication and presentation skills
• Ability to solve problems independently or as part of a team
• Ability to perform duties independently with minimal direct supervision
• Ability to work on dual monitors for 8 hours with an interval of 30 minutes (or 60 minutes) lunch break
• Ability to utilize a keyboard and mouse
• Ability to communicate on the phone
• Ability to move about freely and independently
• Must comply with hospital-approved dress code and personnel attendance policy
• Must properly clock in and out in Kronos
• Must be fit for duty and free of adverse effects of illegal drugs, medical marijuana, prescription medication, and/or alcohol
• Must maintain confidentiality of patient, medical staff, employee, and other appropriate information

Core Competencies

Demonstrates strong organizational and customer service skills in a high-volume call center environment, effectively managing patient referrals and coordinating scheduling with various specialties while ensuring compliance with HIPAA and insurance guidelines.

Highest-signal resume keywords

• Customer Service Experience
• Knowledge of Medical Terminology
• Knowledge of Insurance Requirements
• HIPAA Compliance
• Microsoft Office Proficiency

Hard Skills

• Referral Management
• Insurance Verification
• Pre-Certification
• Data Entry in EMR
• Medical Records Management

Soft Skills

• Interpersonal Communication
• Problem Solving
• Organizational Skills
• Team Collaboration
• Presentation Skills

Industry Keywords

• Patient Referrals
• Outpatient Radiology Procedures
• Confidentiality
• High-Volume Call Center
• Medical Staff Communication

Tools & Technologies

• Athena
• Microsoft Excel
• Microsoft Word
• Kronos
• Virtual Meeting Apps