Medical Secretary

Torrance-Memorial-Medical-Center; Torrance (CA); On-site; USD 34,000 - 38,000; Full time

Job summary

Torrance-Memorial-Medical-Center in Torrance, CA seeks an organized front desk receptionist to greet patients and manage scheduling and check-in/out processes.

You will answer and screen calls, direct inquiries, and support with test orders, reminders, and follow-ups while maintaining accurate electronic records. Strong communication and Cerner EMR experience are preferred.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a fast-paced clinic environment.
• Clear verbal and written communication.
• Energetic, professional demeanor.
• Cerner EMR experience preferred.
• Strong computer skills; Outlook and Word a plus.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer, screen, and direct phone calls to appropriate parties without error.
• Check patients in and out; facilitate test ordering and follow-up scheduling.
• Call patients to remind them of appointments the day before.
• Call no-show patients and reschedule as needed.
• Follow processes related to timely electronic filing.
• Deliver messages to physicians, care teams and patients.
• Assist with prior authorizations for prescriptions.
• Schedule patient appointments.
• Call/schedule patients on pursuit lists.

Skills

Communication skills

CS/IT literacy

Education

High School Diploma/GED

Tools

Cerner EMR

Microsoft Outlook

Microsoft Word

Job description

Primary duties will include but are not limited to:

• Greeting patients in a friendly, professional manner
• Answering, screening, and directing phone calls to appropriate parties without error
• Checking patients in and out; facilitating test ordering, follow-up appointment scheduling, etc.
• Calling physical appointments, a day before to remind patients
• Calling "no-show" patients and rescheduling them for another appointment
• Following processes related to timely and accurate electronic filing
• Delivering patient messages to physicians, care teams and patients
• Assisting with prior authorizations for prescriptions
• Scheduling patient appointments
• Calling/scheduling patients on pursuit lists

Requirements:

• High School Diploma / GED
• One year experience in a fast paced clinic environment, preferably in a family practice/internal medicine setting
• The ability to communicate clearly to patients and fellow staff members both verbally and in writing
• Energetic, professional manner
• EMR proficient, Cerner experience preferred
• Excellent Computer Skills, Microsoft Outlook, Microsoft Word a plus

Qualified candidates should submit a resume detailing their qualifications via this ad.

Salary Range: $25.00 - $27.92/hr