Medical Secretary

Torrance Memorial Medical Center; Torrance (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Torrance Memorial Medical Center is seeking a courteous and organized Front Desk Associate to greet patients, manage calls, check in/out, and coordinate scheduling and reminders. The role emphasizes accurate data entry, timely communication with care teams, and support for test ordering and prior authorizations.

Ideal candidates bring 1 year in a busy clinic setting, strong written and verbal communication, and proficiency with Cerner EMR.

Qualifications

• High School Diploma or GED required.
• One year of experience in a fast-paced clinic environment preferred.
• Clear written and verbal communication with patients and staff.
• Energetic, professional demeanor.
• EMR proficiency; Cerner experience preferred.
• Excellent computer skills; Outlook and Word a plus.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer, screen, and direct phone calls accurately.
• Check in/out patients and facilitate test ordering and scheduling.
• Call for appointment reminders one day prior.
• Reschedule no-show patients.
• Support timely electronic filing processes.
• Deliver messages to physicians and care teams.
• Assist with prior authorizations for prescriptions.
• Schedule patient appointments.
• Call/schedule patients on pursuit lists.

Skills

Customer service

Phone etiquette

EMR proficiency

Microsoft Outlook

Microsoft Word

Education

High School Diploma or GED

Tools

Cerner EMR

Job description

Primary duties will include but are not limited to:

• Greeting patients in a friendly, professional manner
• Answering, screening, and directing phone calls to appropriate parties without error
• Checking patients in and out; facilitating test ordering, follow-up appointment scheduling, etc.
• Calling physical appointments, a day before to remind patients
• Calling “no-show” patients and rescheduling them for another appointment
• Following processes related to timely and accurate electronic filing
• Delivering patient messages to physicians, care teams and patients
• Assisting with prior authorizations for prescriptions
• Scheduling patient appointments
• Calling/scheduling patients on pursuit lists

Requirements:

• High School Diploma / GED
• One year experience in a fast paced clinic environment, preferably in a family practice/internal medicine setting
• The ability to communicate clearly to patients and fellow staff members both verbally and in writing
• Energetic, professional manner
• EMR proficient, Cerner experience preferred
• Excellent Computer Skills, Microsoft Outlook, Microsoft Word a plus

Salary Range: $25.00 - $27.92/hr