Medical Secretary

Akido Companies Internal Job Board; Rhode Island; On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Life insurance

Health Reimbursement arrangement

Voluntary accident insurance

401k eligibility

Paid time off

Paid holidays

Work life balance

Job summary

Akido Companies is seeking a Medical Secretary for a Primary Care office to handle front desk duties, patient check-in, and documentation in Epic EHR. You will manage appointments, insurance details, and payments while supporting clinical staff with referrals and chart preparation.

The role requires excellent communication and organizational skills, familiarity with Epic and Microsoft Office, and a commitment to HIPAA-compliant patient care. A positive, team-focused attitude is essential.

Qualifications

• Must have 2+ years of experience as a Medical Secretary in Primary Care.
• Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).
• Strong communication, organizational, and planning skills.

Responsibilities

• Greet patients and visitors in a professional and welcoming manner.
• Check in patients and verify demographics and insurance information in Epic EHR.
• Collect co-payments and process patient payments using point-of-sale systems.
• Schedule and confirm patient appointments across providers and locations.
• Maintain accurate and confidential patient records in Epic EHR.
• Coordinate referrals and prior authorizations with clinical staff.

Skills

Medical terminology

Communication skills

Organizational skills

Team collaboration

Education

High school diploma

Tools

Epic systems

Microsoft Office

Job description

What you’ll do

Front Office Operations:

• Greet patients and visitors in a professional and welcoming manner
• Check in patients, verify demographics and insurance information in Epic EHR
• Collect co-payments and process patient payments using point-of-sale systems
• Schedule, reschedule, and confirm patient appointments across multiple providers and locations
• Manage provider calendars and optimize appointment scheduling
• Respond to patient inquiries via phone, email, and patient portal messages
• Register new patients and update existing patient information

Medical Records and Documentation:

• Maintain accurate and confidential patient medical records in Epic EHR
• Scan, file, and organize medical documents and correspondence
• Processing medical records requests and release of information forms
• Ensure compliance with HIPAA regulations and patient privacy standards
• Track and follow up on missing or incomplete documentation
• Prepare charts and documentation for provider review
• Coordinate medical record transfers between facilities and external providers

Administrative Support:

• Transcribe provider notes and communications as needed
• Process prescription refill requests and route to appropriate clinical staff
• Coordinate referrals to specialists and obtain prior authorizations
• Verify insurance eligibility and benefits
• Prepare and submit insurance claims and support documentation
• Handle incoming and outgoing mail and faxes
• Coordinate patient follow-up appointments and recall systems

Communication and Coordination:

• Serve as liaison between patients, providers, clinical staff, and external contacts
• Communicate test results to patients by provider instructions
• Coordinate with other RIPC Medical Group locations for patient care continuity
• Facilitate communication with pharmacies, laboratories, and imaging centers

Quality and Compliance:

• Maintain patient confidentiality and adhere to HIPAA regulations
• Follow office policies, procedures, and clinical protocols
• Participate in quality improvement and compliance initiatives
• Support ACO quality metrics documentation and reporting
• Ensure accurate and timely completion of administrative tasks
• Always maintain professional appearance and demeanor

Who you are

Requirements andQualifications:

• Minimum of2+ years of experience as a Medical Secretary in Primary Care.
• High school diploma required.
• Self-starter & willingness to learn.
• Strongcommunication, organizational, and planningskills.
• ProficiencywithEpic systems and Microsoft Office (Excel, Outlook, Teams, Word).
• Ability to collaborate with team members on assigned tasks.
• Familiarity with medical terminology and ability to calculate and collect cash transactions.
• Mustpossessgood interpersonal skills, including excellent communication skills and ability to deal effectively with staff,physiciansand patients in a courteous manner.
• Life insurance - Company paid basic life insurance & voluntary supplemental policies
• Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible
• Voluntary accident insurance
• 401k eligibility at 1-year of employment, immediate vesting of company match once eligible
• Paid time off
• Paid holidays
• Work life balance of primary care office setting

Physical Demands:

• Prolongedperiods ofsitting at a desk and using a computer.
• Able to sit/stand/walk forlong periodsof time.
• Must be able to lift 15 pounds at times.

Salary range

$37,440 - $45,760 USD