Medical Secretary

Torrance Memorial; Torrance (CA); On-site; USD 34,000 - 38,000; Full time

Job summary

Torrance Memorial is seeking an attentive front desk receptionist to greet patients and manage daily front-office operations. You will screen and route calls, check patients in/out, and coordinate appointments and test orders with care teams.

Ideal candidates have a year of clinic experience, strong communication, and solid computer skills (Outlook/Word). Cerner EMR experience is a plus, ensuring smooth patient flow and timely filing.

Qualifications

• High school diploma or GED required.
• At least one year in a fast-paced clinical setting preferred.
• Excellent written and verbal communication with patients and staff.
• Energetic, professional, and courteous in all interactions.
• Experience with EMR systems, Cerner preferred.
• Strong computer skills with Outlook and Word a plus.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer, screen, and direct phone calls accurately.
• Check in/out patients; facilitate test orders and scheduling.
• Call patients for appointment reminders and no-shows.
• Manage electronic filing processes for timeliness and accuracy.
• Relay messages to physicians and care teams.
• Assist with prior authorizations for prescriptions.
• Schedule patient appointments and manage pursuit lists.

Skills

Clear communication

Busy clinic experience

Professional demeanor

Education

High School Diploma / GED

Tools

Cerner

Microsoft Outlook

Microsoft Word

Job description

Description

• Greeting patients in a friendly, professional manner
• Answering, screening, and directing phone calls to appropriate parties without error
• Checking patients in and out; facilitating test ordering, follow-up appointment scheduling, etc.
• Calling physical appointments, a day before to remind patients
• Calling “no-show” patients and rescheduling them for another appointment
• Following processes related to timely and accurate electronic filing
• Delivering patient messages to physicians, care teams and patients
• Assisting with prior authorizations for prescriptions
• Scheduling patient appointments
• Calling/scheduling patients on pursuit lists

Requirements

• High School Diploma / GED
• One year experience in a fast paced clinic environment, preferably in a family practice/internal medicine setting
• The ability to communicate clearly to patients and fellow staff members both verbally and in writing
• Energetic, professional manner
• EMR proficient, Cerner experience preferred
• Excellent Computer Skills, Microsoft Outlook, Microsoft Word a plus

Salary Range: $25.00 - $27.92/hr