Medical Secretary

University of Maryland Medical System; Aberdeen (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

University of Maryland Upper Chesapeake Health is seeking a Medical Secretary to join our Harford County team. The role supports patient scheduling, records management, and frontline coordination in a busy medical office environment.

The ideal candidate will have a high school diploma or equivalent and at least one year of customer service experience, with preferred healthcare/medical office exposure. A professional appearance and strong organizational skills are essential.

Qualifications

• Requires a high school diploma or equivalent.
• At least 1 year of customer service experience or completion of an Administrative Assistant program within the last 12 months.
• Previous healthcare or medical office experience is preferred.

Responsibilities

• Answer telephone calls and handle routine inquiries or refer non-routine matters to appropriate persons.
• Obtain, complete and follow up on all necessary paperwork accurately and timely.
• Maintain records and ensure documentation is scanned into patient records.
• Schedule patient appointments and tests, coordinating with appropriate personnel.
• Schedule return visit appointments to ensure smooth operation.
• Assist team with preparing for patient visits or processing post-visit documentation.
• Ensure completion of Consent to Treat, HIPAA and other forms as appropriate.
• Maintain electronic patient charts and organize necessary information for patient arrivals.

Skills

Customer service experience

Healthcare/medical office experience

Administrative support

Professional conduct

Education

High school diploma or equivalent

Job description

Job Requirements

Every Patient. Every Encounter. Every Day.

At University of Maryland Upper Chesapeake Health (UM UCH), you will join a highly dedicated and supportive team that has been providing high quality care to the community of Harford County for over 100 years. We proudly serve our patients and our community with unwavering commitment and exceptional care. It's our passion for people that motivates us to do great work every single day. Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment. We are seeking new and experienced Medical Secretaries to join our extraordinary team!

As a Medical Secretary you will:

• Answer telephone calls, handle routine inquiries, and refer non-routine matters to appropriate persons.
• Obtain, complete and follow up on all necessary paperwork in an accurate and timely manner.
• Maintains records and ensures documentation is scanned into patient records.
• Schedule patient appointments and tests, coordinating with appropriate personnel as necessary.
• Schedule return visit appointments as appropriate assuring smooth functioning.
• Assist team with all facets of preparing for patient visits or processing post visit documentation.
• Assure completion of Consent to Treat, HIPAA and other forms as appropriate.
• Maintain electronic patient charts.
• Organize and prepare the necessary information, reports, records, charts and correspondence before the patient arrives for appointment.
• Obtain necessary registration information on patients, co-pays, necessary referral forms and authorizations to forward to billing.

As a member of our team, you will experience:

• A supportive, collaborative, and continuous learning work environment
• A comprehensive benefits package to support your health and a balanced lifestyle - including health, vision, dental, and prescription drug coverage.
• 403(b) savings plan with company match
• Generous tuition reimbursement to support your continuing education and professional growth.

Work Experience Education & Training:

• A high school diploma or equivalent is required.
• Must have either one (1) year of previous customer service experience or completed an accredited or approved Administrative Assistant program within the last 12 months.

Work Orientation & Experience:

• Previous healthcare or medical office experience is preferred.

Skills & Abilities:

• Maintain appropriate, professional conduct and appearance at all times, follows office dress code consistently
• Complete work in an established time frame, seek appropriate tasks when primary tasks are completed or pace is slow;
• Demonstrate willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow team members