Medical Screener - Reception Technician (Customer Service)

CSL Plasma; Temple (PA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading plasma collection organization dedicated to making a difference in patients' lives. In this role, you will be responsible for greeting donors, conducting health screenings, and ensuring a smooth donation process. You'll work in a dynamic environment, assisting qualified donors and educating them about the donation process. This position offers the chance to engage with the community while promoting safety and efficiency. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Minimum of a high school diploma or equivalent required.
• Experience in clerical, customer service, or healthcare roles preferred.

Responsibilities

• Assist donors through the screening process and perform health screenings.
• Educate new donors about plasma donation and related procedures.
• Accurately record donor data and maintain a clean work environment.

Skills

Customer Service

Basic Math Skills

Bilingual Skills

Education

High School Diploma

Job description

The Opportunity

Responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for plasma pheresis.

You will report to the Assistant Center Manager.

The Role

1. Assist qualified donors in completing the screening process in accordance with Standard Operating Procedures (SOPs). This includes assessing health history, answering medical questions, referring donors to medical staff when needed, and performing health screenings such as blood pressure, pulse, weight, and temperature. Perform finger sticks to measure hematocrit and total protein levels.
2. After appropriate training, educate new donors about therapeutic products derived from plasma, explaining the screening process, health tests, appointment system, donation fees, center policies, nutrition, and other relevant information. Ensure donor questions are answered professionally and promptly.
3. Register applicants and transfer donors as per training and operational needs.
4. Answer phone calls and direct callers to appropriate staff.
5. Monitor donors during and after pheresis for reactions and notify staff if any occur.
6. Alert the Group Leader or Supervisor about donor flow issues.
7. Accurately record donor data in the electronic management system following SOPs.
8. Understand policies related to hyperimmune programs if applicable.
9. Maintain a clean, efficient work environment and ensure availability of supplies and forms. Follow all HSE and OSHA policies, promoting safety.
10. Maintain confidentiality of all personnel, donor, and center information.
11. May be cross-trained in other areas to meet business needs.
12. Bilingual skills may be required to meet organizational needs.
13. Perform additional duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required.

Experience

• At least three months of experience in clerical, customer service, or healthcare-related roles, or equivalent education and experience.
• Basic math skills required.

Working Conditions

• Follow oral and written instructions.
• Follow guidelines and instructions accurately.
• Ability to see, speak with customers, and observe equipment operation.
• Stand and walk frequently, up to 100% of the time.
• Reach, bend, kneel, and perform manual tasks requiring dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with interruptions.
• Exposure to chemicals, extreme temperatures, and bloodborne pathogens.
• Wear PPE as required.
• Work overtime and extended hours as needed.

Our Benefits

For more information, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is a leading plasma collection organization committed to helping people with serious diseases. Learn more at CSL Plasma.

We value diversity and inclusion

As a global organization, CSL embraces inclusion and belonging. Learn more at Inclusion & Belonging.

Join us at CSL Plasma and make a difference!