Technician I, Remote Care

HireTalent; Atlanta (GA); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as part of the SJM Remote Care Technical Support team, where you will play a crucial role in assisting patients with their equipment needs. This position offers the opportunity to engage with patients directly, ensuring their concerns are addressed while maintaining the highest standards of data accuracy and confidentiality. With comprehensive training and mentoring provided, you will be well-equipped to thrive in this supportive environment. If you are passionate about customer service and eager to make a difference in patients' lives, this role is perfect for you.

Qualifications

• Experience in handling patient calls and managing sensitive information.
• Proficient in using data entry tools and software.

Responsibilities

• Handle incoming and outgoing calls from patients regarding equipment.
• Accurately log calls and enter data using prescribed processes.

Skills

Customer Service

Data Entry

Communication Skills

Education

High School Diploma

Tools

Call Logging Software

Job description

Qualified candidate(s) will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment.

Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing, and proper handling of patient information is critical. Training and phone mentoring will be provided.

About the company

HireTalent is an executive search firm and temporary staffing solutions provider that specializes in providing direct-hire, contract-to-hire, MSP staffing, Vendor Neutral Program staffing, and consulting services to clients at a national level.