Equipment Service Technician

STERIS Instrument Processing - EMEA; Reading (Berks County); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Equipment Service Technician to join their team. This remote position focuses on providing exceptional customer service in maintaining and repairing life sciences products. You'll be responsible for troubleshooting complex mechanical and electronic systems, ensuring customer satisfaction through effective communication and timely service. The company offers a comprehensive benefits package, including a competitive salary, company vehicle, and ongoing training. If you're passionate about making a difference in healthcare, this role is perfect for you.

Benefits

Company Provided Vehicle

Cell Phone

Laptop

Paid Time Off

Healthcare Benefits

401(k) with Company Match

Tuition Reimbursement

Long/Short Term Disability Coverage

Parental Leave

Hands-on Training Program

Qualifications

• 2 years of relevant experience in equipment maintenance.
• Ability to work flexible hours and lift up to 25 pounds.

Responsibilities

• Drive customer satisfaction through proactive communication.
• Perform preventive and corrective maintenance on equipment.

Skills

Customer Communication

Technical Troubleshooting

Preventive Maintenance

Education

High School Diploma

Associate's Degree in Electronics

Bachelor's Degree in Mechanical Engineering

Tools

Company Vehicle

Laptop

Cell Phone

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.

This is a remote-based Customer facing position. To support and service our Customers in this assigned territory, candidates must be based out of one of the following states: Pennsylvania.

What will you do as an Equipment Service Technician:

1. Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues and problems expediently.
2. Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
3. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
4. Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
5. Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
6. Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
7. Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

The Experience, Skills, and Abilities Needed:

Required

• High School diploma with 2 years of relevant experience
• Ability to work flexible hours, sometimes outside “normal business hours”
• Must live within 50 miles of center of territory
• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds
• Must be able to be compliant with hospital/customer credentialing requirements.

Preferred

• Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience
• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

Other

• Excellent interpersonal and Customer communication skills
• Strong technical and troubleshooting skills

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Hands-on Training Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our Customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 [phone]. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.