Radiation Oncology Scheduler — Patient Experience Lead

US Oncology Inc.; Norfolk (VA); Presencial; USD 24.000 - 29.000; Jornada completa

Descripción de la vacante

Virginia Oncology Associates in Norfolk is seeking a full-time Phone Scheduler to support all offices from the Centralized Operations center. You will provide professional, patient-centered telephone and scheduling support to radiation oncology patients, families, referring offices, and clinical teams.

You will schedule, cancel, and reschedule appointments, verify patient demographics, route questions to the appropriate team, and ensure HIPAA compliance while maintaining confidentiality.

Formación

• Receptionist or office experience required.
• Medical office experience strongly preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• High school diploma or equivalent.

Responsabilidades

• Serve as a point of contact for radiation oncology patients, families, referring offices, and clinical teams, providing professional and patient-centered telephone and scheduling support.
• Schedule, cancel, and reschedule radiation oncology appointments according to departmental workflows and care-team direction.
• Manage scheduling communications and work queues and voicemail.
• Verify and accurately document patient demographics, contact information, referring-provider details, appointment activity, patient communications, and follow-up actions in designated systems.
• Route clinical questions, urgent concerns, and non-scheduling requests promptly to the appropriate radiation oncology team member.
• Collaborate with the radiation oncology team members while maintaining confidentiality and compliance with organizational policies and applicable state, federal, and HIPAA requirements.
• Receive and process medical record requests from physician offices, medical facilities, and patients, including obtaining records needed for care and releasing requested records to authorized recipients in accordance with departmental procedures, patient authorization requirements, and applicable privacy regulations.

Conocimientos

Receptionist experience

Office experience

Microsoft Office

Educación

High school diploma

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Virginia Oncology Associates in Norfolk is seeking a full-time Phone Scheduler to support all offices from the Centralized Operations center. You will provide professional, patient-centered telephone and scheduling support to radiation oncology patients, families, referring offices, and clinical teams.

You will schedule, cancel, and reschedule appointments, verify patient demographics, route questions to the appropriate team, and ensure HIPAA compliance while maintaining confidentiality.