Medical Scheduling & Insurance Coordinator

Mary Washington Healthcare Incorporated; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Mary Washington Healthcare Incorporated seeks a courteous front desk registrar to support the Medical Imaging of Fredericksburg locations. You will greet patients, verify insurance, collect balances, schedule tests, and document encounters for accurate billing.

This role uses RMS and scheduling software daily, maintains patient records, ensures HIPAA compliance, and coordinates with physicians and departments to keep operations running smoothly.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Two (2) years related experience in a call center, patient registration, patient accounts, or patient billing preferred.
• Experience in third party insurance and insurance terminology, CPT, and ICD-9 codes preferred.

Responsibilities

• Greets all customers in a courteous and professional manner. Addresses customers' needs efficiently, effectively, and confidentially. Provides excellent customer service and supports the facility annual customer service goals.
• Answers telephones courteously, professionally, and promptly. Screens and transfers telephone calls or takes messages as appropriate.
• Assists in the handling of various patient financial matters.
• Schedules tests as ordered by a physician or their through appropriate scheduling software.
• Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements. Collects insurance cards and valid ID card.
• Obtains authorization information from insurances via their website as applicable.

Skills

Basic computer skills

Verbal communication

Written communication

Customer service

Call center experience

Insurance terminology

Education

High school diploma or equivalent

Tools

Epic scheduling system

Radiology Management Systems (RMS)

Job description

Mary Washington Healthcare Incorporated seeks a courteous front desk registrar to support the Medical Imaging of Fredericksburg locations. You will greet patients, verify insurance, collect balances, schedule tests, and document encounters for accurate billing.

This role uses RMS and scheduling software daily, maintains patient records, ensures HIPAA compliance, and coordinates with physicians and departments to keep operations running smoothly.