Medical Scheduler (Surgery Dept.)

AppleOne Employment Services; Santa Monica (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

AppleOne is hiring a Medical Scheduler in the Surgery Department in Santa Monica, CA. The role focuses on coordinating surgical scheduling, pre-op and post-op activities, insurance verifications, and authorizations to support the physician team.

The ideal candidate has a HSD/GED, 2 years of surgery scheduling, 1 year of insurance authorizations, and experience with Epic EMR. Prior PSR/MA experience and hospital exposure are a plus; strong communication and patient liaison skills are essential.

Qualifications

• HSD/GED required.
• 2 years of surgery/procedure scheduling experience.
• 1 year of insurance authorizations experience.
• Experience with Epic EMR.
• Must be able to work with insurances to authorize surgery procedures.

Responsibilities

• Coordinate surgical scheduling, pre-op/post-op, insurance verification, authorizations, and required studies.
• Educate patients on procedures, risks, and pre-surgical requirements.
• Serve as primary patient liaison before, during, and after surgery.
• Arrange operating room scheduling, staff coordination, and equipment requests.
• Manage patient inquiries and service recovery; escalate as needed.
• Coordinate referrals, physician correspondence, and related tasks.
• Maintain patient records, demographics, insurance info, and chart prep.
• Collaborate with billing, adjusters, and case managers to ensure accurate documentation.
• Provide concierge-level patient coordination and support as needed.

Skills

Surgery scheduling

Insurance authorizations

Patient education

Education

HSD/GED

Tools

Epic EMR

Job description

We are hiring a Medical Scheduler (Surgery Dept.).

Required:

• HSD/GED
• Flu Vaccination (no exemption/no declinations)
• 2 years of experience with surgery/procedure scheduling
• 1 year of experience with insurance authorizations
• Experience with Epic EMR
• MUST be able to work with insurances to authorize surgery procedures (authorizations is required)

Preferred:

• Previous experience as PSR or MA
• Surgery center or hospital experience highly preferred.
• Experience with scheduling spinal procedures and total joint procedures

Primary Duties and Responsibilities:

• Coordinate surgical scheduling, including pre-op/post-op appointments, insurance verification, authorizations, clearances, and required diagnostic studies.
• Educate patients on surgery procedures, risks, benefits, and pre-surgical requirements as directed by the physician.
• Serve as the primary patient liaison, providing support and communication before, during, and after surgery.
• Ensure all surgical logistics are arranged, including operating room scheduling, staff coordination, and specialized equipment requests.
• Manage patient inquiries, concerns, and service recovery while escalating issues when needed.
• Coordinate referrals, physician correspondence, authorizations, forms, calendars, and related administrative tasks.
• Maintain accurate patient records, demographics, insurance information, and chart preparation.
• Collaborate with billing teams, workers' compensation adjusters, and case managers to ensure accurate documentation, authorizations, and claim processing.
• Provide concierge-level patient coordination and clinical or administrative support based on operational needs.

Required:

• HSD/GED
• Flu Vaccination (no exemption/no declinations)
• 2 years of experience with surgery/procedure scheduling
• 1 year of experience with insurance authorizations
• Experience with Epic EMR
• MUST be able to work with insurances to authorize surgery procedures (authorizations is required)

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.