Central Scheduler

Western Missouri Medical Center; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Western Missouri Medical Center is seeking a scheduling clerk to accurately schedule patients, perform pre-registration duties, and collect complete demographic and insurance information. The role supports the clinical testing scheduling process and ensures correct appointment types and statuses.

The position requires high school diploma, fast typing (45+ WPM), and strong customer service skills, with a focus on adherence to hospital policies and teamwork.

Qualifications

• High school diploma or equivalent.
• Typing skills of 45+ WPM.
• Previous clerical experience.
• Great customer services skills.
• Must be self-motivated and have the ability to work within hospital policies and practices.

Responsibilities

• Take scheduling calls from physician offices and patients and accurately schedule patients with the correct appointment type and status.
• Perform pre-registration duties as requested.
• Obtain correct patient demographic and insurance information.
• Determine Benefits, Co-Pays and deductibles.
• Collect and enter accurate MSP information for Medicare patients.
• Demonstrate competency with equipment and use supplies appropriately.

Skills

Typing 45+ WPM

Customer service

Clerical experience

Self-motivated

Policy adherence

Education

High school diploma or equivalent

Job description

Description

As directed, complete accurate scheduling of all ancillary patients for clinical testing and verification of accounts.

ESSENTIAL FUNCTIONS

• Take scheduling calls from physician offices and patients and accurately schedule patients with the correct appointment type and status.
• Perform pre-registration duties as requested.
• Obtain correct patient demographic and insurance information.
• Determine Benefits, Co-Pays and deductibles.
• Collect and enter accurate MSP information for Medicare patients.
• Demonstrate competency with equipment, utilizes supplies and equipment properly.
• Demonstrate behaviors which promote professionalism.
• Work without constant supervision, meets deadlines, makes decision based on relevant facts.
• Maintain a positive attitude and behaviors in keeping with the Medical Centers Mission, Vision and value Statement of Behavior.
• Promote and instill the teamwork concept by assisting co-workers when appropriate.
• Collaborate with other internal customers, providers, as appropriate, to accomplish the work of the department.
• Follow established Departmental, Human Resources and Hospital Policies and Procedures.
• Employee demonstrates a willingness to accept additional assignments.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

REQUIREMENTS

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent.
• Typing skills of 45+ WPM.
• Previous clerical experience.
• Great customer services skills.
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.