Medical Robotics Customer Support Specialist (Hybrid)

BBG Ventures, LLC; Norcross (GA); On-site; USD 51,577,000 - 80,231,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

BBG Ventures, LLC seeks a Customer Service Representative on a contract basis to support order processing and inquiries. Hybrid role with 3 days in the office in Peachtree Corners, GA 30092.

Responsibilities include responding to order status inquiries, processing orders in Salesforce, maintaining documentation, and collaborating with internal teams. Requires 2–3 years of customer service experience and Salesforce/CRM proficiency.

Qualifications

• Minimum 2–3 years of related experience is required.
• Experience in customer service, order processing, or a similar customer-facing operations role.
• Experience using Salesforce, CRM, or case management systems to manage customer inquiries and documentation.
• Strong attention to detail, written communication, and ability to manage multiple requests while meeting service-level expectations.

Responsibilities

• Respond to order status inquiries via email and Salesforce case queues in a timely and professional manner.
• Process customer orders accurately and efficiently in accordance with established procedures and service level expectations.
• Review orders for completeness and accuracy, identifying and resolving routine data discrepancies before submission.
• Monitor assigned case queues to ensure customer inquiries are acknowledged and resolved within established timeframes.
• Provide customers with accurate information regarding order status, shipping updates, product availability, and order processing requirements.
• Maintain complete and accurate documentation of customer interactions and order activities within Salesforce.
• Follow standard operating procedures, work instructions, and company policies related to order management activities.
• Escalate non-routine inquiries, system issues, pricing concerns, allocation of questions, and customer complaints to appropriate support teams.
• Partner with internal teams as needed to obtain information required to respond to customer inquiries.
• Maintain confidentiality of customer and company information.
• Complete required training and maintain compliance with company quality and regulatory requirements.
• Meet established productivity, quality, and service-level performance expectations.
• Demonstrate professionalism, teamwork, and a customer-focused approach in all interactions.
• Complete all required training and maintain current training records.
• Meet or exceed performance metrics, including quality, productivity, service levels, schedule adherence, and customer satisfaction.
• Safeguard confidential customer, patient, and company information in accordance with policies and regulations.
• Foster a positive, collaborative, and customer-focused work environment through professionalism, accountability, and teamwork.

Skills

Attention to detail

Written communication

Customer service mindset

Multi-tasking

Tools

Salesforce

CRM

Case management

Job description

BBG Ventures, LLC seeks a Customer Service Representative on a contract basis to support order processing and inquiries. Hybrid role with 3 days in the office in Peachtree Corners, GA 30092.

Responsibilities include responding to order status inquiries, processing orders in Salesforce, maintaining documentation, and collaborating with internal teams. Requires 2–3 years of customer service experience and Salesforce/CRM proficiency.