Hybrid Order Fulfillment & Customer Support Specialist

Jobot; Sandy Springs (GA); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Jobot in Atlanta seeks a Customer Account Representative for the Foodservice sector. This hybrid role focuses on managing full order-entry, resolving pricing and invoicing issues, and building strong customer relationships.

The ideal candidate has 3+ years in customer service or related fields, experience in foodservice preferred, and proficiency with Microsoft Office and Dynamics 365; high school diploma required.

Qualifications

• 3+ years of customer service, data entry, transaction processing, account support, inside sales, or related experience preferred.
• Foodservice, food distribution, protein/commodity, or related industry experience strongly preferred.
• Strong order management and problem-solving capabilities with excellent attention to detail.
• Comfortable working with pricing, freight, invoicing, and customer account issues.
• Strong communication skills and ability to build relationships with customers and suppliers.
• Proficiency with Microsoft Office and database/order-management systems (Dynamics 365).
• High school diploma or equivalent required; college or business coursework preferred.

Responsibilities

• Manage the full order-entry process, including receiving, coding, processing, confirming, and tracking customer orders.
• Serve as a primary point of contact for assigned accounts and resolve issues involving product, pricing, allowances, freight, invoicing, shortages, and substitutions.
• Monitor customer purchasing activity and identify opportunities to increase participation and sales within assigned product categories.
• Communicate regularly with customers regarding orders, market conditions, product availability, promotions, and purchasing opportunities.
• Coordinate with suppliers and internal logistics teams to ensure accurate and timely deliveries.
• Partner with Accounts Receivable and Accounts Payable to resolve billing discrepancies and pass-through charges.
• Support category management initiatives including new programs, spot buys, replenishment opportunities, pricing updates, and customer commitments.
• Maintain strong working relationships across Category Management, Logistics, Finance, Quality Assurance, Marketing, and supplier partners.
• Participate in occasional industry events, purchasing conferences, or customer food shows.

Skills

Customer service

Data entry

Transaction processing

Account support

Inside sales

Microsoft Office

Dynamics 365

Education

High school diploma or equivalent

College or business coursework preferred

Job description

Jobot in Atlanta seeks a Customer Account Representative for the Foodservice sector. This hybrid role focuses on managing full order-entry, resolving pricing and invoicing issues, and building strong customer relationships.

The ideal candidate has 3+ years in customer service or related fields, experience in foodservice preferred, and proficiency with Microsoft Office and Dynamics 365; high school diploma required.