Hybrid Contract CSR - Robotics HealthTech (Salesforce)

The Mom Project; Norcross (GA); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

The Mom Project is assisting a customer in recruiting a Customer Service Representative on a contract basis. The role is hybrid in Peachtree Corners, GA 30092, requiring 2–3 years of customer service and order processing experience, with Salesforce and CRM familiarity.

You will respond to inquiries, process orders, and maintain accurate records in Salesforce while collaborating with internal teams to ensure timely service and compliance.

Qualifications

• Minimum 2–3 years of related experience is required.
• Experience in customer service, order processing, or a similar customer-facing operations role.
• Experience using Salesforce, CRM, or case management systems to manage customer inquiries and documentation.

Responsibilities

• Respond to order status inquiries received through email and Salesforce case queues in a timely and professional manner.
• Process customer orders accurately and efficiently in accordance with established procedures and service level expectations.
• Review orders for completeness and accuracy, identifying and resolving routine data discrepancies before submission.
• Monitor assigned case queues to ensure customer inquiries are acknowledged and resolved within established timeframes.
• Provide customers with accurate information regarding order status, shipping updates, product availability, and order processing requirements.
• Maintain complete and accurate documentation of customer interactions and order activities within Salesforce.
• Follow standard operating procedures, work instructions, and company policies related to order management activities.
• Escalate non-routine inquiries, system issues, pricing concerns, allocation of questions, and customer complaints to appropriate support teams.
• Partner with internal teams as needed to obtain information required to respond to customer inquiries.
• Maintain confidentiality of customer and company information.
• Complete required training and maintain compliance with company quality and regulatory requirements.
• Meet established productivity, quality, and service-level performance expectations.
• Demonstrate professionalism, teamwork, and a customer-focused approach in all interactions.
• Complete all required training and maintain current training records.
• Meet or exceed performance metrics, including quality, productivity, service levels, schedule adherence, and customer satisfaction.
• Safeguard confidential customer, patient, and company information in accordance with policies and regulations.
• Foster a positive, collaborative, and customer-focused work environment through professionalism, accountability, and teamwork.

Skills

Customer service

Order processing

Multitasking

Written communication

Tools

Salesforce

CRM software

Job description

The Mom Project is assisting a customer in recruiting a Customer Service Representative on a contract basis. The role is hybrid in Peachtree Corners, GA 30092, requiring 2–3 years of customer service and order processing experience, with Salesforce and CRM familiarity.

You will respond to inquiries, process orders, and maintain accurate records in Salesforce while collaborating with internal teams to ensure timely service and compliance.