Hybrid Manufacturing Customer Support Specialist

Surge Staffing; Eastman (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Surge Staffing is seeking an experienced Customer Service Representative to support customers and coordinate orders within a manufacturing environment. This role is approximately 80% office/desk work and 20% plant-floor work, requiring someone who is equally comfortable at a computer, communicating with customers, and walking the production floor to track parts and order information.

The ideal candidate will have excellent computer skills, strong Microsoft Office experience, and outstanding

Qualifications

• 2+ years of experience in a manufacturing environment.
• Previous customer service experience, preferably in a manufacturing or industrial setting.
• Excellent computer skills are required.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience working with an MRP/ERP system.
• Strong verbal and written communication skills.
• Ability to confidently communicate bad news, delays, and changes to customers.
• Strong de-escalation and conflict-resolution skills.

Responsibilities

• Serve as a primary contact for customers regarding order status and production updates.
• Communicate professionally with customers when orders are delayed or issues arise.
• Deliver difficult information while maintaining positive customer relationships.
• De-escalate customer concerns and work toward appropriate solutions.
• Review the MRP system to monitor customer orders and ensure due dates align with required delivery dates.
• Verify customer purchase orders against internal work orders and processing requirements.
• Provide timely updates to customers regarding order status.
• Coordinate with production to obtain estimated completion dates and updated timelines.
• Work directly with production personnel to locate parts, verify order status, and resolve issues.
• Spend approximately 20% of the workday on the manufacturing floor, including walking the plant to track down parts and information.

Skills

Customer service

Communication skills

De-escalation

Conflict-resolution

Time management

Education

High school diploma or GED

Tools

Microsoft Office

MRP/ERP system

Job description

Surge Staffing is seeking an experienced Customer Service Representative to support customers and coordinate orders within a manufacturing environment. This role is approximately 80% office/desk work and 20% plant-floor work, requiring someone who is equally comfortable at a computer, communicating with customers, and walking the production floor to track parts and order information.

The ideal candidate will have excellent computer skills, strong Microsoft Office experience, and outstanding