Medical Referrals Coordinator — Front Office

Summit Medical Group; Knoxville (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Halls Family Practice within Summit Medical Group is seeking a Referral Coordinator in Knoxville, TN to manage referrals to specialists, handle pre-authorizations, and assist with patient check-outs.

This full-time front-office role requires coordinating with patients, doctors, and insurance contacts, completing referral forms, and scheduling appointments while maintaining HIPAA compliance and accurate documentation.

Qualifications

• High School Diploma or GED required.
• Prefer one-year experience in a medical billing setting.

Responsibilities

• Receives and returns phone calls to patients, other physicians' offices, insurance companies and other offices as appropriate.
• Completes all referral forms correctly and timely and faxes / mails forms to other physicians' offices, insurance companies and other appropriate recipients.
• Schedules patients' appointments as needed.
• Responsible for prior telephonic approvals when needed for out-of-network specialists and for telephonic pre-certification when needed for specialists.
• Maintains daily logs of contacts and job completions.
• Assists with other front office functions as requested, such as scanning, answering phones, check-in, etc.

Education

High School Diploma or GED

Job description

Halls Family Practice within Summit Medical Group is seeking a Referral Coordinator in Knoxville, TN to manage referrals to specialists, handle pre-authorizations, and assist with patient check-outs.

This full-time front-office role requires coordinating with patients, doctors, and insurance contacts, completing referral forms, and scheduling appointments while maintaining HIPAA compliance and accurate documentation.