Referral Coordinator - Halls Family Practice

SMG Brand; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Wellness program

Discounted monthly insurance premium

Job summary

Summit Medical Group is seeking a Referral Coordinator in Knoxville, TN. This on-site, full-time role involves managing referrals, scheduling, and coordinating with physicians and insurers to ensure smooth patient flow.

Applicants should have a high school diploma or GED and preferably one year of medical billing experience. Strong communication skills and proficiency with referral processes are required.

Qualifications

• High School Diploma or GED required.
• Prefer one-year experience in a medical billing setting.
• Strong communication and scheduling skills.

Responsibilities

• Receives and returns calls to patients, other offices, and insurers.
• Completes referral forms accurately and forwards them to recipients.
• Schedules patients' appointments as needed.
• Obtains telephonic approvals for out-of-network specialists and pre-certifications.
• Contacts physicians and facilities to arrange other examinations or procedures.
• Maintains daily logs of contacts and completed tasks.

Education

High School Diploma or GED

Experience in medical billing (1 year preferred)

Strong communication and scheduling skills

Tools

Athena

Job description

Referral Coordinator - Halls Family Practice

Job Category: Front Office

Requisition Number: REFER002626

• Posted : November 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Knoxville, TN 37938, USA

Description

Halls Family Practice is seeking a Referral Coordinator. The referral coordinator is responsible for the arrival of referrals to specialist’s offices prior to patient scheduled appointment as well as handling patient check outs. This is a Fulltime opportunity.

Examples of Duties (List does not include all duties assigned)

• Receives and returns phone calls to patients, other physicians’ offices, insurance companies and other offices as appropriate.
• Completes all referral forms correctly and timely and faxes / mails forms to other physicians’ offices, insurance companies and other appropriate recipients.
• Schedules patients’ appointments as needed.
• Responsible for prior telephonic approvals when needed for out-of-network specialists and for telephonic pre-certification when needed for specialists.
• Contacts other physicians and outpatient facilities to make appointments for other examinations or procedures.
• Utilizes Athena appropriately to include chart viewer which ensures proper documentation in patient’s charts.
• Maintains daily logs of contacts and job completions.
• Advises patients of PCP protocol regarding referral process, insurance companies, patients’ responsibilities, etc. Keeps updated regarding insurance companies’ policies and procedures.
• Assists with other front office functions as requested, such as scanning, answering phones, check-in, etc.
• Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.
• Adheres to established policies and procedures (including OSHA guidelines.)
• Adheres to all appropriate aspects of the corporate compliance plan.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs other duties as assigned by physicians, Site Manager, or corporate Administration.

Education

High School Diploma or GED required.

Experience

Prefer one-year experience in a medical billing setting.

Summit Medical Group is East Tennessee’s largest primary care organization with more than 566 providers at 103 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 478,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.