Patient Experience Coordinator, Medical Front Desk

Discovery Behavioral Health; Los Angeles (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Discovery Behavioral Health in Los Angeles, CA seeks a Medical Receptionist to be the first contact for patients and visitors in our West LA clinic. You will greet patients, answer calls, schedule appointments, and verify insurance while maintaining accurate records.

The role requires strong customer service, attention to detail, and ability to navigate EMR systems. This is a full-time on-site position with a daytime schedule and competitive hourly pay in the $21–$25 range.

Qualifications

• Front desk experience in healthcare settings preferred.
• Experience with insurance verification and copay collection is helpful.
• Associate or bachelor's degree preferred.

Responsibilities

• Greet patients professionally in person and on the phone.
• Answer calls and voicemails promptly and courteously.
• Schedule and confirm appointments, and send reminders as needed.
• Coordinate provider schedules to optimize patient satisfaction.
• Verify insurance information and collect copays.
• Update patient records and maintain accurate documentation.

Skills

Greeting patients with empathy

Customer service

Front desk scheduling

Phone system etiquette

Insurance verification

EMR experience

Education

Associate or Bachelor's degree preferred

Tools

EMR software

Job description

Discovery Behavioral Health in Los Angeles, CA seeks a Medical Receptionist to be the first contact for patients and visitors in our West LA clinic. You will greet patients, answer calls, schedule appointments, and verify insurance while maintaining accurate records.

The role requires strong customer service, attention to detail, and ability to navigate EMR systems. This is a full-time on-site position with a daytime schedule and competitive hourly pay in the $21–$25 range.