Medical Receptionist — Warm Welcome & Seamless Scheduling

UnitedHealth Group; Essex (CT); On-site; USD 22,000 - 40,000; Full time

Job summary

ProHealth Physicians in Essex, CT is seeking a friendly Medical Receptionist to support the care team and deliver excellent patient service. This full-time position involves greeting patients, collecting demographic and insurance information, verifying eligibility, and coordinating scheduling within the Lean process framework.

The role requires strong customer service skills and basic Microsoft Office proficiency, with EPIC experience preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Greet patients and conduct check-in process.
• Collect or verify demographic information and insurance details.
• Load or update insurance information as needed.
• Verify eligibility and flag appointment accordingly.
• Scan insurance cards and collect co-payments.
• Post payments and balance batches at end of shift.
• Schedule appointments using approved guidelines.
• Use EHR to take messages and communicate with clinicians.

Skills

Customer service

Office software

Education

High School Diploma/GED

Tools

EPIC

Microsoft Office

Job description

ProHealth Physicians in Essex, CT is seeking a friendly Medical Receptionist to support the care team and deliver excellent patient service. This full-time position involves greeting patients, collecting demographic and insurance information, verifying eligibility, and coordinating scheduling within the Lean process framework.

The role requires strong customer service skills and basic Microsoft Office proficiency, with EPIC experience preferred.