Medical Receptionist - Floating

ReFocus Eye Health; Meriden (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Disability and life insurance

Flexible spending account

Generous paid time off

Job summary

ReFocus Eye Health in Meriden, CT, is seeking a Front Desk Representative to ensure a smooth patient experience in a busy ophthalmology practice. The ideal candidate will be friendly, organized, tech-savvy, and possess excellent communication and customer service skills. Responsibilities include managing patient check-ins/check-outs, scheduling appointments, financial transactions, and collaborating with healthcare staff. Competitive benefits include a 401(k) with matching, health insurance, and generous paid time off.

Qualifications

• Proven experience in a medical administrative role with knowledge of medical terminology.
• Ability to thrive in a fast-paced environment.
• Strong communication and interpersonal abilities.

Responsibilities

• Greet patients warmly and manage check-ins/check-outs.
• Efficiently schedule appointments and manage provider schedules.
• Answer calls and manage messages, ensuring accurate patient records.
• Collect co-pays, verify insurance eligibility, and maintain financial reporting.
• Address patient concerns and ensure a positive experience.
• Collaborate with providers and administrative staff.

Skills

Excellent communication skills

Customer service skills

Proficiency in data entry

Teamwork skills

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Description

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.

REQUIRED Travel / Float:

Between practices in Meriden and Bloomfield, CT

Your Impact:

• Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
• Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem solving & patient advocacy: Address patient concerns, elevate issues as needed, and ensure a positive experience.
• Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

What You'll Bring/Requirements:

• Reliability, a positive attitude, and excellent teamwork skills.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Bonus Points:

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.

Important Details:

• Must be able to travel to multiple locations (if applicable).
• Availability for evenings and weekend rotations (if applicable - varies by practice).
• Ability to handle a high-volume practice.
• This position is in person.

Refocus is an equal opportunity employer and we value diversity.