Medical receptionist/scheduler

Digestive Care Specialists; Casper (WY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Company parties

Free food & snacks

Job summary

Digestive Care Specialists in Casper, WY seeks a highly organized Front Office & Referral Coordinator to join a growing private gastroenterology practice. You will manage patient check-in/out, scheduling, referrals, and insurance verification while ensuring HIPAA compliance and a patient-centered experience.

The role requires strong communication, accuracy with EMR and scheduling software, and the ability to handle multiple tasks in a fast-paced setting.

Qualifications

• Previous experience in a medical office, preferably gastroenterology or specialty practice.
• Strong understanding of medical insurance and verification processes.
• Experience with referral coordination and prior authorizations preferred.
• Proficiency with EMR systems and scheduling software.
• Excellent communication and customer service skills.

Responsibilities

• Greet and check in/check out patients in a professional and friendly manner.
• Answer multi-line phones and respond to patient inquiries.
• Maintain accurate patient demographics and documentation in the EMR.
• Ensure HIPAA compliance and patient confidentiality.
• Schedule new and follow-up patient appointments efficiently.
• Coordinate procedure scheduling (e.g., colonoscopy, endoscopy).
• Receive, review, and process incoming referrals from primary care and specialty providers.
• Proactively contact referring offices to obtain missing documentation.
• Reach out to patients to schedule appointments in a timely manner.
• Track referral status and maintain accurate records.
• Verify patient insurance eligibility and benefits prior to visits.
• Understand basic insurance plans, including commercial, Medicare, and Medicaid.
• Communicate coverage details and patient financial responsibility clearly.
• Collect copays, deductibles, and outstanding balances at time of service.
• Assist patients with billing questions when appropriate.

Skills

Medical office experience

EMR systems

Scheduling software

Insurance verification

Referral coordination

Customer service

Multitasking

Attention to detail

Tools

EMR systems

Scheduling software

Job description

Benefits

• 401(k) matching
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off

Position Summary

We are a growing private gastroenterology practice seeking a highly organized and patient-focused Front Office & Referral Coordinator. This role goes beyond traditional receptionist duties and plays a key part in patient access, referral management, and revenue cycle support. The ideal candidate is proactive, detail-oriented, and comfortable working with patients, providers, and insurance companies.

Key Responsibilities

Front Desk Operations

• Greet and check in/check out patients in a professional and friendly manner
• Answer multi-line phones and respond to patient inquiries
• Maintain accurate patient demographics and documentation in the EMR
• Ensure HIPAA compliance and patient confidentiality

Patient Scheduling & Coordination

• Schedule new and follow-up patient appointments efficiently
• Coordinate procedure scheduling (e.g., colonoscopy, endoscopy)
• Ensure appropriate appointment types based on referral and clinical needs

Referral Management

• Receive, review, and process incoming referrals from primary care and specialty providers
• Proactively contact referring offices to obtain missing documentation
• Reach out to patients to schedule appointments in a timely manner
• Track referral status and maintain accurate records

Insurance Verification & Financial Responsibilities

• Verify patient insurance eligibility and benefits prior to visits
• Understand basic insurance plans, including commercial, Medicare, and Medicaid
• Communicate coverage details and patient financial responsibility clearly
• Collect copays, deductibles, and outstanding balances at time of service
• Assist patients with billing questions when appropriate

Qualifications

• Previous experience in a medical office, preferably gastroenterology or specialty practice
• Strong understanding of medical insurance and verification processes
• Experience with referral coordination and prior authorizations preferred
• Proficiency with EMR systems and scheduling software
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• High attention to detail and strong organizational skills

Work Environment

• Fast-paced private specialty clinic
• Team-oriented, patient-centered atmosphere
• Opportunity to grow with the practice

Benefits (optional section)

• Competitive pay based on experience
• Health insurance / Matching 401(k)
• Paid time off