Patient Service Representative - Gastroenterology - Full Time

Elliot Health System; Manchester (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

403(b) Retirement Savings Plan

Tuition Reimbursement

Job summary

Elliot Health System in Manchester, NH, seeks an organized Front Desk Coordinator to greet patients, register them, verify demographics and insurance, and guide referrals and tests. The role involves accurate charge entry and basic medical-record updates in a busy clinical front desk setting.

The position emphasizes strong MS Office skills, patient communication, and teamwork to ensure smooth daily operations in a patient-centered care environment.

Qualifications

• High School Diploma or equivalent required.
• Experience in a health care setting preferred.
• Proficient in MS Office.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses procedures for referrals and schedules with specialists and labs.
• Completes prior authorizations of testing per insurance requirements.
• Handles payments and schedules follow-up appointments as needed.
• Manages provider schedules and confirms daily appointments.
• Suggests improvements to registration and administrative processes.

Skills

Customer service

Communication

Telephone handling

Education

High School Diploma

Tools

MS Office

Job description

Position Summary - Monday-Friday, 8am-5:00pm

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure: N/A
• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!

Work Schedule:

Days - 8A-5P