Medical Receptionist Primary Care Call Center

HealthPartners; Stillwater (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Park Nicollet is hiring a Medical Receptionist for the Primary Care Frontline team. You will handle incoming patient and employer group calls, follow department guidelines, and contribute to high-quality patient experiences.

The role requires 6 months related experience, strong communication skills, and proficient use of telephone/headset, PC, printer, copier, and fax machines. Work schedule is Monday–Friday daytime with occasional Saturdays.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills.
• Knowledge of age-related growth and development for safe patient care.

Responsibilities

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
• Meet department expectations and follow defined guidelines and processes of the department.

Skills

Strong verbal communication

Strong written communication

Customer service

Telephone etiquette

Keyboarding

Tools

Telephone headsets

PC

Printer

Photocopy

Fax machine

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Work Schedule:

Monday – Friday Day shift with occasional Saturdays

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!