Medical Receptionist - Gastroenterology

Trinity Health Of New England; Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits from day 1

Career growth

Diversity & inclusion

Job summary

Trinity Health Of New England is seeking a full-time Front Desk/Registration professional for its Gastroenterology Specialty Practice in Springfield, MA. You will greet patients, collect co-pays, and schedule appointments while ensuring smooth daily operations within a patient-centered team.

The role emphasizes accurate data entry, strong customer service, and collaboration with internal staff and external customers. Day shift, benefits from day 1, and opportunities for growth are highlighted.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or billing preferred; knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills; proficiency in Windows and Microsoft Office; accuracy and dependability required.

Responsibilities

• Greets and communicates with patients via phone or in person.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Skills

Customer service

Phone etiquette

Scheduling

Billing knowledge

Microsoft Office

Keyboard skills

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Office

Job description

Employment Type:Full timeShift:Day ShiftDescription:Ready to succeed in a fast-paced, high-energy environment? Join our Gastroenterology Specialty Practice and use your skills to make a meaningful difference for patients every day.
If you enjoy supporting others, staying organized, and working as part of a collaborative, patient-focused team, we’d love to connect with you!
In this role, you’ll be responsible for accurate patient registration, co pay collection, and appointment scheduling. You’ll also provide clerical support and assistance to both internal team members and external customers, helping ensure smooth and efficient daily office operations.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.

• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.

• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.

• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent

• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred

• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. 40 hours - hours may vary

• Great benefits effective day 1!

• Patient-centric environment

• Career growth and advancement potential

• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.