Medical Receptionist

Trinity Health Of New England; Watertown (CT); On-site; USD 45,847,000 - 68,770,000; Full time

Benefits offered by this job

Great benefits from day one

Career growth potential

Mission driven team environment

Job summary

Trinity Health Of New England Medical Group is seeking a Medical Receptionist / Business Services Rep for the OBGYN team in Watertown. The role focuses on patient flow, greeting patients, scheduling, registration, and billing support in a busy clinical setting.

Day-to-day duties include answering phones, guiding patients to the right staff, and handling pre-authorizations and referrals as needed, with an emphasis on accuracy and compassionate service.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or billing preferred.
• Strong keyboard and Windows/Microsoft Office proficiency.

Responsibilities

• Greet patients and direct to proper department.
• Answer phones in a courteous, professional manner and transfer calls as needed.
• Schedule patient appointments based on department protocols to maximize provider productivity.
• Assist with patient registration, insurance verification, copay collection and prior authorizations.

Skills

Greeting patients

Phone etiquette

Scheduling appointments

Insurance verification

Medical terminology

Microsoft Office

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Office

Job description

Employment Type: Full time

Shift: Day Shift

Description: Trinity Health Of New England Medical Group is looking for a Medical Receptionist / Business Services Rep to join our OBGYN team located in Watertown.

The Business Services Representative is responsible for ensuring patient flow within the practice by performing all business functions such as greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, manage incoming and outgoing faxes as well as provide clerical support to providers and staff.

What you will do

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols to maximize provider productivity.

Minimum Qualifications

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Mission Driven Team environment
• Career growth and advancement potential

Facility Information

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.