Medical Receptionist - Northwest Austin

OrthoLoneStar; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider in Northwest Austin is seeking a Medical Receptionist to manage patient interactions and administrative tasks. The role involves scheduling appointments, verifying insurance, and ensuring efficient patient flow in a busy medical office. Ideal candidates will possess strong communication skills and attention to detail, with a preference for those fluent in Spanish. This is a full-time entry-level position offering competitive pay.

Qualifications

• Experience in a medical office setting.
• Computer proficiency.

Responsibilities

• Check in and check out patients, schedule appointments.
• Verify insurance benefits and collect payments.
• Manage scheduling tasks and patient communications.

Skills

Fluent in Spanish

Attention to detail

Effective communication

Multitasking

Education

High School diploma

Job description

Join to apply for the Medical Receptionist - Northwest Austin role at OrthoLoneStar

This range is provided by OrthoLoneStar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.50/hr

GENERAL JOB DESCRIPTION

Perform all responsibilities of the reception area, including checking in and checking out patients, scheduling appointments, verifying insurance benefits, and collecting payments at the time of service.

Essential Functions

1. Answer telephones, schedule appointments, and redirect calls as needed.
2. Schedule and reschedule patient appointments, adhering to insurance rules and physician preferences, including physical therapy sessions.
3. Confirm upcoming appointments and contact patients when necessary.
4. Prepare clinic schedules and identify potential issues prior to visits.
5. Greet patients, check-in, and assist with intake forms.
6. Update patient demographics and insurance information as needed.
7. Verify insurance coverage, benefits, and remaining deductibles or copays.
8. Collect payments based on patient benefits and record them accurately.
9. Scan and verify insurance cards and IDs.
10. Send no-show letters daily.
11. Review and edit superbills to ensure proper payment collection at check-out.
12. Balance payments received and prepare daily deposits.
13. Manage scheduling tasks, messages, referrals, and faxes.
14. Return voicemails and follow up with patients as needed.
15. Explain patient balances and provide EOBs.
16. Handle faxing of DWC forms and other medical information.
17. Assist with Release of Information requests.
18. Perform additional duties as assigned.

Qualifications

Education

• High School diploma

Experience

• Experience in a medical office setting
• Computer proficiency

Special Skills

• Fluent in Spanish (preferred)
• Knowledge of medical and insurance terminology
• Attention to detail
• Multitasking across multiple applications
• Effective communication skills, both oral and written
• Ability to work in a fast-paced environment

Physical Demands

• Adequate visual acuity to read and interpret written material

Environmental Conditions

• Indoors with minimal noise
• Handling multiple tasks in high-volume, changing conditions

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Medical Practices