Patient Reception & Scheduling Specialist

Capital Health (US); Cross Creek (PA); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Retirement Savings and Investment Plan

Paid Time-Off Program

Commuter Transit

Job summary

Capital Health is seeking a friendly receptionist to manage front-desk operations in our healthcare facilities. You will answer phones, schedule appointments, collect co-pays, and assist patients with registration and insurance information, while ensuring HIPAA compliance.

Ideal candidates have a High School diploma, at least one year in a healthcare receptionist role, and strong communication skills. We offer comprehensive benefits and a supportive work environment.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge and Skills: Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills. Medical assistant or medical office technician certification preferred.
• Special Training: Proficient computer skills; basic Microsoft office skills. Familiarity with excel spreadsheets.
• Usual Work Day: 8 Hours

Responsibilities

• Answers telephones promptly and courteously, routing calls to appropriate area/individual.
• Schedules and cancels appointments; schedules patients for outpatient tests and surgeries per policy.
• Prepares for day, reviews eligibility and reports; prepares new patient charts and paperwork.
• Greets patients and visitors in a professional manner and informs on privacy policies and delays.
• Performs registration to ensure demographic and insurance information is accurate and complete; ensures HIPAA compliance.
• Collects co-payments and balances; refers patients to staff for past due amounts.
• Reviews notes and completes required worklists; confirms charges/claims in system.
• Schedules follow-up appointments and referrals; handles authorizations as required.
• Performs clerical duties and other duties as assigned.

Skills

Communication skills

Medical terminology

Microsoft Office

Excel basics

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health is seeking a friendly receptionist to manage front-desk operations in our healthcare facilities. You will answer phones, schedule appointments, collect co-pays, and assist patients with registration and insurance information, while ensuring HIPAA compliance.

Ideal candidates have a High School diploma, at least one year in a healthcare receptionist role, and strong communication skills. We offer comprehensive benefits and a supportive work environment.