Medical Receptionist - Full Time

Northwestrehab; Novato (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Sport and Spine Therapy of Marin, part of Therapy Partners Group, is seeking a full-time Medical Receptionist for our Novato location. Schedule is Monday through Friday. The role focuses on greeting patients, coordinating with clinicians, and supporting billing and scheduling processes.

Ideal candidate will have strong MS Office skills, data entry experience, and the ability to manage multiple tasks while maintaining confidentiality and a positive patient experience.

Qualifications

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus.
• Possess strong customer service skills.
• Ability to maintain confidential documents.
• Must be organized and able to manage multiple priorities.
• Ability to communicate complex information clearly, both orally and in writing.
• Ability to communicate in an honest, direct, and professional manner, relating well to others.
• Demonstrates active listening and asks clarifying questions, seeks feedback.

Responsibilities

• Greeting patients warmly and maintain a friendly, welcoming relationship with all staff and external connections.
• Answering phones and greeting patients professionally and courteously.
• Work closely with Billing, PTs and Aide staff to ensure smooth patient flow.
• Protect patient confidentiality and adhere to HIPAA policies.
• Review copay reports and assist with account reviews.
• Audit Journeys/Dashboard and Payer Direct Portal for timely notes and AUTHs.
• Ensure chats are responded to and actions followed.

Skills

Customer service

Organization

Communication skills

Active listening

Education

High School diploma or equivalent

Data Entry, System Dashboard experience (plus)

Tools

Microsoft Office

Raintree PMS

Job description

Starting Hourly: $23.00 - $25.00 per hour depending on Medical Receptionist experience

Sport and Spine Therapy of Marin, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Marin County and surrounding communities for over 30 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently, we are looking for a full time Medical Receptionist for our Novato location. Schedule will be Monday - Friday.

ESSENTIAL POSITION DUTIES

• Greeting warmly and maintain a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Responsible for answering phones and greeting patients with the utmost professionalism and care.
• Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow.
• Maintains patient confidence and protects operations by keeping information confidential.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Reviews Copay collection reports and helps identify accounts that may need to be reviewed.
• Audits Journeys/Dashboard to ensure they are being worked on in a timely manner.
• Audits Payer Direct Portal to ensure notes are being uploaded / AUTH's pulled.
• Checks FOC Chats to ensure messages are being responded to and worked on.
• Chart audit day/s in advance to ensure we have charts with documents and AUTH's as required.

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus.
• Possess strong customer service skills.
• Ability to maintain confidential documents.
• Must be organized and able to manage multiple priorities.
• Ability to communicate complex information in a well thought-out, easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• An ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others, and give and receive feedback objectively.
• Must be able to identify and problem solve.
• Possess dedicated team player attributes.
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby.

Education and Experience

Education

High School diploma or equivalent.

Experience

Data Entry, System Dashboard and or Worklist Completion Projects a plus.

Physical Requirements and Working Conditions

Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires a normal range of hearing and eyesight to record, prepare, and present reports. No travel is required.