Front Office Coordinator, Physical Therapy, (Larkspur), Full-Time, Days

MarinHealth; Larkspur (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

The Front Office Coordinator at MarinHealth is essential to delivering an outstanding patient experience in a busy clinic environment. We seek a dependable team player with strong interpersonal skills, a professional attitude, and the ability to stay calm under pressure.

Primary responsibilities include answering phones, triaging calls, scheduling appointments, preparing charts, managing patient records in EPIC, coordinating referrals, and greeting patients in a courteous, efficient manner while

Qualifications

• High school diploma or GED required.
• One year of progressive responsibility in a related role.
• Experience with electronic medical records; EPIC a plus.
• Bilingual in Spanish desired.

Responsibilities

• Answers telephones, triages calls, takes messages, and provides information.
• Schedules appointments and admissions as required.
• Maintains patient confidentiality.
• Oversees reception area, coordinates patient movement.
• Greets and registers patients promptly and helpfully.

Skills

Customer service

Interpersonal communication

Office procedures

Bilingual Spanish

Education

High school diploma or GED

Business school training (preferred)

Tools

EPIC software

Microsoft Office

Job description

ABOUT MARINHEALTH

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital’s personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company

Prima Medical Foundation dba MarinHealth Medical Network

Work Shift

8 Hour (days)

Scheduled Weekly Hours

40

Job Description Summary

The Front Office Coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.

Pay Range

$22.50 - $27.00 - $31.50

Essential Functions and Responsibilities

• Answers telephones, triages calls, takes messages, and provides information.
• Provides support services to patients and medical staff.
• Schedules appointments and admissions as required.
• Prepares patient charts and other office documents.
• Scans and sorts documents into Electronic Health Record.
• Attends staff meetings.
• Maintains files.
• Assists in updating office systems.
• Inventories office supplies.
• Assists in the care and maintenance of office equipment.
• Books, coordinates, and reschedules patient appointments.
• Relays necessary messages to staff and doctors.
• Answers questions regarding patient appointments, prescriptions, and testing.
• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies necessary information and updates patient records.
• Assembles patient's paperwork and forms for visits.
• Requests referrals and authorizations as needed.
• When scheduling specialists Logs payments and balances receipts.
• Ensures copays are balanced and reports are properly produced.
• Oversees reception area, coordinates patient movement, and reports problems of irregularities.
• Maintains patient confidentiality.
• Adheres to “Best Practices” as introduced by the company and or Practice Leader.
• Performs other related work as assigned or required.

This position may require working in multiple locations.

Performance Requirements

Knowledge, Skills and Abilities

• Ability to speak, read, and write English clearly.
• Knowledge of medical office procedures.
• Knowledge of grammar, spelling and punctuation.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.
• Skill in operating a computer, fax, and copy machine.
• Ability to read, understand, and follow oral and written instructions.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and doctors.

Qualifications

Education

High school diploma or General Educational Development (GED) certificate required. Completion of business school or related training, including computer courses preferred.

Experience

One (1) years of progressive responsibility and directly related work experience. Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus. Computer proficiency: Microsoft Office. Bi-lingual in Spanish desired.

C.A.R.E.S. Standards

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations

• To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter).
• COVID-19 vaccination/booster remains strongly recommended.
• Medical or religious exemptions will be considered consistent with applicable law.

Equal Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.