Medical Receptionist - Full Time

Therapy Partners Group; Ventura (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Two Trees Physical Therapy & Wellness, a member of Therapy Partners Group, is seeking a full-time Medical Receptionist at 3418 Loma Vista Rd, Ventura. The role requires Monday to Friday 7:45am - 4:30pm and bilingual English and Spanish.

You will handle phones, greet patients, schedule initial assessments, adhere to HIPAA, and coordinate with clinical staff. Proficiency in Microsoft Office and practice management systems is preferred, with prior front office experience in a PT setting a plus.

Qualifications

• HIPAA policies adherence is required.
• Practice Management System knowledge and patient scheduling capabilities.
• Experience in front office within a physical therapy setting is a plus.

Responsibilities

• Greet patients warmly and maintain a friendly front-desk environment.
• Answer phones and greet patients professionally, with timely voicemail return and >85% call answering.
• Schedule initial evaluations and follow-up visits per plan of care.
• Communicate clearly with staff and external connections, maintaining confidentiality.
• Escalate patient issues to clinical leadership as needed.
• Adhere to HIPAA policies and procedures.

Skills

Bilingual in English & Spanish

Customer service

Active listening

Team player

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Raintree PMS

Job description

Starting Hourly: $20.00 per hour

Two Trees Physical Therapy & Wellness, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Ventura County and surrounding communities for 10 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently, we are looking for a full time Medical Receptionist for our 3418 Loma Vista Rd location in Ventura. Schedule needed: Monday - Friday 7:45am - 4:30pm

• Bilingual in English & Spanish required

Essential Position Duties

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education And Experience

Education: High School diploma or equivalent (Must be 18+)

Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Front office experience in a physical therapy office is a plus.

Physical Requirements And Working Conditions

Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.