Medical Receptionist - Full Time

Therapy Partners Group; Los Angeles (CA); On-site; USD 60,174,000 - 65,904,000; Full time

Job summary

Therapy Partners Group is seeking a full-time Medical Receptionist for our Santa Monica Blvd location in Los Angeles. The role handles patient check-in, scheduling, and front-desk duties, with emphasis on friendly service and HIPAA compliance.

Starting hourly pay is $21.00–$23.00, depending on Medical Front Office experience. Mon–Fri, 8:30am–5:30pm, 40 hours per week. Bilingual in English and Spanish preferred but not required.

Qualifications

• High School diploma or equivalent; must be 18+.
• Experience with Practice Management System, patient scheduling, and insurance plan understanding.
• Proficiency in Microsoft Office; knowledge of Raintree PMS is a plus.

Responsibilities

• Greet patients warmly and maintain a welcoming atmosphere with patient care coordinators.
• Communicate clearly with staff, including clinical and corporate teams, in a courteous manner.
• Answer phones and greet patients professionally, returning voicemails the same day; maintain high call-answer rate.

Skills

Microsoft Office

Raintree PMS

Customer service

Active listening

Multi-tasking

Team player

Confidentiality

Bilingual English/Spanish

Education

High School diploma

Job description

Starting Hourly: $21.00 - $23.00 per hour depending on Medical Front Office experience.
Paulseth & Associates Physical Therapy powered by ProSport Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingLos Angeles,and surrounding communitiesfor over 30 years. We are known for providing the highest quality care for our patients and our team ofhighly skilledphysical therapistswhoare honored and delighted to help patients reach their goals.
Currently, we are looking for a full time Medical Receptionist for our Santa Monica Blvd location in Los Angeles.
Schedule needed: Monday - Friday 8:30am - 5:30pm, 40 hours per week.

• Bilingual in English & Spanish is preferred but not required
  

Essential Position Duties

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care
  

Minimum Position Requirements

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by
  

Education And Experience

Education: High School diploma or equivalent (Must be 18+)
Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.