Medical Receptionist - Full Time

Therapy Partners Group; Novato (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Sport and Spine Therapy of Marin, a member of Therapy Partners Group, is seeking a full-time Medical Receptionist at our Novato location. Starting hourly pay ranges from $23.00 to $25.00, depending on experience. Schedule is Monday to Friday.

You will greet patients, answer phones, coordinate with Billing and Therapists, maintain confidentiality, and support patient flow using Microsoft Office and optional Raintree PMS.

Qualifications

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a plus
• Strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information clearly, both orally and in writing
• Ability to build rapport and work with others
• Ability to identify and solve problems
• Team player with positive attitude
• Ability to multi-task while maintaining a friendly atmosphere with patients nearby

Responsibilities

• Greeting warmly and maintain a friendly, welcoming relationship with all patient care coordinators and external connections
• Clearly communicates with staff in a friendly and courteous manner
• Answer phones and greet patients with professionalism and care
• Work closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
• Maintain patient confidentiality and protect operations by keeping information confidential
• Adhere to HIPAA Policies and Procedures of Therapy Partners Group
• Review Copay reports and identify accounts that may need review
• Audit Journeys/Dashboard to ensure timely handling
• Audit Payer Direct Portal to ensure notes uploaded and AUTHs pulled
• Check FOC Chats to ensure messages are responded to
• Chart audit days in advance to ensure charts have documents and AUTHs as required

Skills

Customer service

Confidentiality

Organizational skills

Communication skills

Multitasking

Education

High School diploma or equivalent

Tools

Raintree PMS

Job description

Starting Hourly: $23.00 - $25.00 per hour depending on Medical Receptionist experience
Sport and Spine Therapy of Marin, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingMarin Countyand surrounding communities for over 30 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals.
Currently, we are looking for a full time Medical Receptionist for our Novato location.
Schedule will be Monday - Friday

Essential Position Duties

• Greeting warmly and maintain a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care.
• Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
• Maintains patient confidence and protects operations by keeping information confidential
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Reviews Copay collection reports and helps identify accounts that may need to be reviewed
• Audits Journeys/Dashboard to ensure they are being worked on in a timely manner
• Audits Payer Direct Portal to ensure notes are being uploaded/AUTH’s pulled
• Checks FOC Chats to ensure messages are being responded to and worked on
• Chart audit day/s in advance to ensure we have charts with documents and AUTH’s as required

Minimum Position Requirements

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information in a well thought-out, easily understood manner, both orally and in writing in a variety of settings and styles
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• An ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others, and give and receive feedback objectively.
• Must be able to identify and problem solve
• Possess dedicated team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby

Education And Experience

Education

High School diploma or equivalent

Experience

Data Entry, System Dashboard and or Worklist Completion Projects a plus

Physical Requirements And Working Conditions

Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires a normal range of hearing and eyesight to record, prepare, and present reports. No travel is required.