Medical Receptionist - Part Time

Therapy Partners Group; Salinas (CA); On-site; USD 29,000 - 33,000; Part time

Job summary

Golden Bear Physical Therapy, a member of Therapy Partners Group, is seeking a part-time Medical Receptionist for our Salinas location. The role supports front office operations in a busy physical therapy office and requires bilingual English/Spanish skills.

Schedule is 20 hours per week (Fridays 9:00am–5:30pm and Monday–Wednesday 4 hours each day). The ideal candidate will greet patients, answer phones, manage schedules, and uphold HIPAA policies while delivering compassionate customer service.

Qualifications

• High School diploma or equivalent; must be 18+.
• Experience with practice management systems and patient scheduling is preferred.
• Insurance plan understanding is required.

Responsibilities

• Greets patients warmly and maintains a welcoming relationship with staff and external connections.
• Answers phones and greets patients professionally; return voicemails the same day; maintain high call rate.
• Adheres to HIPAA policies.
• Escalates patient issues to clinical leadership as needed.
• Schedules initial evaluations and follow-up visits per plan of care.

Skills

Active listening

Customer service

Bilingual English/Spanish

Multi-tasking

Relationship building

Phone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Office

Raintree PMS

Job description

Starting Hourly: $21.00 - $24.00 per hour depending on Medical Receptionist experience (Front office/Medical Receptionist experience in a physical therapy office is a plus)

Golden Bear Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingthe Central Valley, El Dorado County, and surrounding communities for over 40 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals.

Currently, we are looking for a part time Medical Receptionist for our Salinas location.

Schedule: 20 hours per week. Fridays 9:00am - 5:30pm & Monday, Tuesday, Wednesday for 4 hours each day.

Bilingual in English & Spanish is required.

Essential Position Duties

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care.

Minimum Position Requirements

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus.
• Possess strong relationship building and customer service skills.
• Ability to maintain confidential documents.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes.
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by.

Education and Experience

Education: High School diploma or equivalent (Must be 18+).

Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.

Physical Requirements And Working Conditions

Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.