Medical Receptionist - Full Time

Therapy Partners Group; Las Vegas (NV); On-site; USD 20,664 - 22,041; Full time

Job summary

Smith Therapy Partners, a member of Therapy Partners Group, is seeking a full-time Medical Receptionist for our Las Vegas location. The role involves greeting patients, answering calls, scheduling initial evaluations, and maintaining HIPAA compliance, with a strong emphasis on customer service.

Qualifications include a High School diploma or equivalent, experience with practice management systems, and bilingual English/Spanish preferred. Schedule: Mon–Fri, 7:00am–3:00pm.

Qualifications

• Knowledge of Microsoft Office and ability to use a Practice Management System.
• Strong customer service and relationship-building skills.
• Ability to maintain confidential patient information.
• Ability to multi-task and work with a friendly attitude.

Responsibilities

• Greets patients warmly and maintains a welcoming relationship with staff.
• Answer phones and greet patients professionally; return voicemails the same day.
• Adhere to HIPAA policies and protect patient information.
• Escalate patient issues to clinical leadership when needed.
• Schedule initial evaluations and follow-up visits through the plan of care.

Skills

Bilingual in English & Spanish

Education

High School diploma or equivalent (Must be 18+)

Job description

• Bilingual in English & Spanish preferred

Starting hourly: $15.00 - $16.00 per hour depending on Medical Receptionist experience

Smith Therapy Partners, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingLas Vegas, Henderson,and surrounding communitiesfor over 20 years. We are known for providing the highest quality care for our patients and our team ofhighly skilledphysical therapistswhoare honored and delighted to help patients reach their goals.

Currently, we are looking for a full time Medical Receptionist for our S Eastern Ave. location in Las Vegas.

Schedule: Monday - Friday 7:00am - 3:00pm

• Bilingual in English & Spanish preferred

Essential Position Duties

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

Minimum Position Requirements

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education And Experience

Education: High School diploma or equivalent (Must be 18+)

Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.