Medical Receptionist - Full Time

Therapy Partners Group; Cameron Park (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

El Dorado Physical Therapy, a member of Therapy Partners Group, is seeking a full-time Medical Receptionist for our Cameron Park location. The position offers a Monday–Friday schedule from 8:00am to 5:00pm. Bilingual in English and Spanish is preferred but not required.

The role requires greeting patients, answering phones, and coordinating scheduling with a focus on HIPAA compliance and excellent customer service. Experience with practice management systems and insurance plans is a plus.

Qualifications

• High School diploma or equivalent required.
• Experience with a practice management system and patient scheduling preferred.
• Understanding of insurance plans is a plus.
• Proficiency with Microsoft Office applications.
• Strong communication and confidentiality skills.

Responsibilities

• Greet patients warmly and maintain a welcoming front-desk presence.
• Communicate clearly with staff and patients in a courteous manner.
• Answer phones and greet patients professionally; return voicemails the same day.
• Adhere to HIPAA Policies and Procedures.
• Escalate patient issues to Clinical leadership when needed.
• Schedule initial evaluations and follow-up visits per plan of care.

Skills

Microsoft Office

Customer service

Active listening

Team player

Multi-tasking

Education

High School diploma or equivalent

Tools

Raintree PMS

Job description

Starting Hourly: $19.00 - $20.00 per hour depending on Medical Receptionist experience

El Dorado Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingEl Dorado County surrounding communities for over 25 years.

We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoarepassionate about helping patients achieve their goals.

Currently, we are looking for a full time Medical Receptionist for our Cameron Park location.

Schedule: Monday - Friday 8:00am - 5:00pm

• Bilingual in English & Spanish preferred but not required

Essential Position Duties

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

Minimum Position Requirements

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education And Experience

Education: High School diploma or equivalent (Must be 18+)

Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.

Physical Requirements And Working Conditions

Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.