Cardiology Front Desk Specialist

The Lowell General Hospital; Lowell (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Lowell General Hospital is seeking a Receptionist to perform routine clerical and administrative work at the front desk. You will greet and assist patients, answer phones, and direct inquiries to the appropriate departments in a courteous and efficient manner.

Responsibilities include managing check-in/check-out, coordinating with transport staff, and maintaining patient information with confidentiality in line with HIPAA guidelines.

Qualifications

• High School diploma or equivalent.
• One year of related office or clerical experience.
• Experience with phone systems or switchboard.

Responsibilities

• Create a professional reception area atmosphere and greet visitors.
• Direct visitors and callers to appropriate staff.
• Assist patients with mobility when needed and arrange transport.
• Direct visitors to care units, clinics, or physician offices.
• Handle packages and deliveries for patients and ensure proper delivery.
• Answer calls promptly and route emergencies to the proper department.
• Maintain current staff phone lists and report issues to supervision.
• Maintain patient religious affiliation records for visiting clergy and coordinate visits.

Skills

Interpersonal skills

Multitasking

Organization

Customer service

Phone systems experience

Reliability

Attention to detail

Education

High school diploma or equivalent

Job description

The Lowell General Hospital is seeking a Receptionist to perform routine clerical and administrative work at the front desk. You will greet and assist patients, answer phones, and direct inquiries to the appropriate departments in a courteous and efficient manner.

Responsibilities include managing check-in/check-out, coordinating with transport staff, and maintaining patient information with confidentiality in line with HIPAA guidelines.