Customer Service Rep

Canyonlands Healthcare; Page (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Vacation Time

Paid Leave

Medical, Dental, Vision, Life

Short-Term & Long-Term Disability

Accident & Critical Insurance

Retirement plan offered

Outpatient only

No Call

Job summary

Canyonlands Healthcare is seeking a Customer Service Representative to join CHC Facilities as a Front Desk Receptionist. You will greet patients, handle inquiries, and perform front office duties to keep daily operations running smoothly.

The role requires strong communication, organization, and the ability to work in a fast-paced healthcare setting, with a focus on patient satisfaction and teamwork with clinical staff.

Qualifications

• High school diploma or equivalent required.
• Healthcare or customer service experience preferred.
• Excellent verbal and written communication.
• Strong organization and multitasking abilities.
• Proficiency with EHR and scheduling software.

Responsibilities

• Greet patients and visitors professionally and warmly.
• Respond to patient inquiries promptly and courteously.
• Perform clerical duties for front office operations.
• Update and organize patient information in charts.
• Answer multiline phones and direct calls appropriately.
• Assist with appointment scheduling using scheduling systems.
• Maintain a clean, organized front desk area.
• Collaborate with staff and providers to support operations.

Skills

Communication skills

Multitasking

Customer service

Professionalism

Education

High school diploma or equivalent

Tools

EHR systems

Appointment scheduling software

Job description

Description

Customer Service Representative

Join our dedicated team at CHC Facilities as a Front Desk Receptionist, where you will play a vital role in delivering exceptional patient service and ensuring smooth daily operations at our healthcare centers. If you are personable, organized, and committed to providing a welcoming environment for patients and staff alike, we encourage you to apply.

Key Responsibilities:

• Greet patients and visitors in a professional, friendly, and hospitable manner
• Respond to patient inquiries and requests promptly and courteously
• Perform clerical duties related to the day-to-day operations of the front office
• Update and organize patient information in charts accurately and efficiently
• Answer multiline telephones in a professional manner, directing calls as appropriate
• Assist with appointment scheduling and maintenance tasks using EPM or similar scheduling systems
• Maintain a clean and organized front desk area to promote a welcoming environment
• Collaborate with staff and healthcare providers to support operational needs

Skills and Qualifications:

• High school diploma or equivalent required
• Prior experience in a healthcare or customer service setting preferred
• Excellent communication skills, both verbal and written
• Strong organizational and multitasking abilities
• Proficiency in using electronic health records (EHR) systems and appointment scheduling software
• Ability to maintain professionalism and composure in a fast-paced environment
• Friendly, approachable demeanor with a focus on patient satisfaction

Employee Benefits:

• Vacation Time
• Paid Leave
• Medical, Dental, Vision, Life
• Short-Term & Long-Term Disability
• Accident & Critical Insurance
• Retirement plan offered
• Outpatient only
• No Call

At CHC Facilities, we foster a collaborative and supportive work environment that values growth and professional development. Join us to make a meaningful difference in patient care while advancing your career in healthcare administration.