Veterinary Receptionist

Alliance Animal Health; Papillion (NE); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave Program

Competitive Compensation

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Descripción de la vacante

Urgent Pet Care in Papillion, NE is seeking a Customer Service Representative to guide families through emergency visits, manage check-ins, and keep clients informed while coordinating with the medical team.

The role emphasizes compassion, clear communication, and the ability to stay calm during stressful situations. Evening and weekend availability is required, with opportunities for growth and training.

Formación

• Experience in customer service preferred; veterinary or medical background is a bonus but not required as we’re happy to train the right person.
• Must be able to work evenings, weekends, and holidays because emergencies don’t keep office hours.
• Someone who truly loves helping people and understands how much pets mean to their families.
• Strong communication and multitasking skills—you can stay calm and focused even when things get hectic.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Responsabilidades

• Greet clients with kindness and empathy, in person or on the phone.
• Help worried pet parents check in quickly and smoothly.
• Keep clients updated about their pets while they’re in our care.
• Manage records, payments, and paperwork with attention to detail.
• Work closely with our medical team to ensure clear and timely communication.
• Offer support to families who may be scared, anxious, or overwhelmed.

Conocimientos

Customer service

Compassionate communication

Multitasking

Computer skills

Schedule flexibility

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

At Urgent Pet Care, we know pets are family. When emergencies happen, our team is here to provide lifesaving care and compassionate support. Our Customer Service Representatives (CSRs) are the heart of that mission — the first smile, the first reassuring voice, and the steady hand helping families through stressful moments.

Imagine that it’s a busy evening, and a family rushes in with their dog who suddenly became ill. You meet them at the door, calm their nerves, and help them check in quickly. While our medical team begins care, you keep the family updated, answer their questions, and reassure them that their pet is in good hands. By the end of the night, you’ve not only helped save a life, but you’ve made a frightening experience a little easier for someone who loves their pet dearly.

As a customer service representative at Urgent Pet Care, you’ll be more than “front desk”. You’ll be a guide, a comfort, and an advocate for pets and their people!

Our hours of operation are:

Shifts for this position include Monday, Tuesday, Wednesday, and Saturday from 4 pm - 1 am

• Greeting clients with kindness and empathy, whether in person or on the phone.
• Helping worried pet parents check in quickly and smoothly.
• Keeping clients updated about their pets while they’re in our care.
• Managing records, payments, and paperwork with attention to detail.
• Working closely with our medical team to make sure communication is clear and timely.
• Offering support to families who may be scared, anxious, or overwhelmed.

Our CSRs offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Why You’ll Love Working Here:

• You’ll make a real difference every single day.
• Join a supportive, close-knit team that has each other’s backs.
• Learn and grow in the exciting world of veterinary emergency medicine.
• Competitive pay, benefits, and the chance to be part of something meaningful.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development!

Shifts for this position include Monday, Tuesday, Wednesday, and Saturday from 4 pm - 1 am

Qualifications

• Experience in customer service (veterinary or medical background is abonus, but not required aswe’re happy to train the right person!).
• Must be able to workevenings, weekends, and holidays, because emergencies don’t keep office hours.
• Someone who truly loves helping people and understands how much pets mean to their families.
• Strong communication and multitasking skills-you can stay calm and focused even when things get hectic.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

Shifts for this position include Monday, Tuesday, Wednesday, and Saturday from 4 pm - 1 am

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available(i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit:https://allianceanimal.com/additionaljobdescriptiondetails/

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