Medical Receptionist - Dover location

ReFocus Eye Health; Dover (DE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive 401(k) with matching

Health, dental, vision insurance

Disability and life insurance

Flexible spending account

Generous paid time off

Job summary

ReFocus Eye Health is seeking a motivated Medical Group Medical Receptionist to join our Dover, DE practice. This in-person role is the welcoming face of a busy ophthalmology group, coordinating front desk operations and patient flow between Dover and Milford locations.

You will greet patients, schedule appointments, verify information, handle payments, and support a high-volume, fast-paced office with clear, compassionate communication.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in a medical administrative role preferred.
• Familiarity with ophthalmology or medical terminology a plus.

Responsibilities

• Greet patients and manage check-ins/check-outs with warmth.
• Schedule appointments and coordinate provider calendars.
• Answer calls, relay messages, and verify patient information.
• Collect co-pays and support daily financial reporting.
• Address patient concerns and assist with problem solving.
• Collaborate with clinical and administrative staff to ensure smooth operations.

Skills

Reliability

Teamwork

Communication

Data entry

Customer service

Lead supervisor

Front desk

High-volume environment

Ambulatory medical

Education

High school diploma

Tools

EMR familiarity

Job description

Join Our Dynamic Medical Team as a Medical Group Medical Receptionist!

Description

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.

Dover, DE practice location with travel to Milford location

8am to 5pm // Mon through Friday

Your Impact:

• Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
• Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem solving & patient advocacy: Address patient concerns, escalation issues as needed, and ensure a positive experience.
• Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

What You'll Bring/Requirements:

• Reliability, a positive attitude, and excellent teamwork skills.
• Oversee the front desk team, ensuring smooth operations, training, scheduling, and handling escalated issues.
• Lead and or supervisor experience - minimum 1 year experience
• Handle escalated customer complaints and operational issues; acts as the Manager on Duty in the supervisor's absence.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Bonus Points:

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.

Important Details:

• Must be able to travel between Dover & Milford
• Ability to handle a high-volume practice.
• This position is in person.

We Care:

We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate:

We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate:

Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.