Medical Receptionist - Floating

ReFocus Eye Health; Meriden (CT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision insurance

Disability and life insurance

Flexible spending account

Job summary

ReFocus Eye Health in Connecticut is seeking a friendly Front Desk Representative to join our multi-site ophthalmology team. You will greet patients, manage check-ins, answer questions, and keep the workflow moving smoothly in a fast-paced setting.

Responsibilities include scheduling, coordinating provider calendars, handling calls and messages, verifying insurance, and collecting co-pays with accuracy. This in-person role requires exceptional customer service and teamwork across locations in

Qualifications

• Must have excellent customer service and communication skills.
• Experience with medical front desk operations is preferred.
• Familiarity with EMR software and medical terminology is a plus.

Responsibilities

• Greet patients, manage check-ins/check-outs, and answer questions with clarity and compassion.
• Schedule appointments, coordinate provider calendars, and keep workflows running smoothly.
• Answer calls, manage messages, verify patient information, and maintain accurate records.
• Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Travel/float between Meriden and Bloomfield, CT as needed; collaborate with providers and staff.

Skills

Customer service

Communication

Data entry

Office software

Teamwork

Medical terminology

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Description

Join Our Dynamic Medical Team as a Medical Group Front Desk Representative!

REQUIRED Travel / Float: Between practices in Meriden and Bloomfield, CT

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.

Your Impact:

• Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
• Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem solving & patient advocacy: Address patient concerns, elevate issues as needed, and ensure a positive experience.
• Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

What You'll Bring/Requirements:

• Reliability, a positive attitude, and excellent teamwork skills.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

REQUIRED Travel / Float: Between practices in Meriden and Bloomfield, CT

Bonus Points:

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.

Important Details:

• Must be able to travel to multiple locations (if applicable).
• Availability for evenings and weekend rotations (if applicable - varies by practice).
• Ability to handle a high-volume practice.
• This position is in person.

We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.

Requirements

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