Medical Receptionist

California Retina Consultants; Simi Valley (CA); On-site; USD 39,000 - 46,000; Full time

Job summary

California Retina Consultants seeks a Medical Receptionist to greet patients, check them in and out of appointments, and manage referrals.

The role includes scheduling, handling insurance authorizations, and managing calls, emails, and patient records while maintaining confidentiality; you will support clinical staff to ensure smooth front-desk operations in a busy ophthalmology practice.

Qualifications

• Experience in medical reception or front desk is preferred.
• Strong communication and organizational skills.
• Ability to handle sensitive patient information with confidentiality.
• Proficiency with phone and email correspondence.

Responsibilities

• Greet patients and visitors.
• Check patients in and out of appointments.
• Schedule appointments and manage referrals.
• Handle insurance authorizations.
• Answer and direct calls to staff.
• Maintain patient records and confidentiality.
• Communicate with clinical and billing staff.

Skills

Scheduling appointments

Insurance information

Customer service

Phone handling

Confidentiality

Job description

Medical Receptionist

Our Medical Receptionist assists our patients by checking them in and out of appointments, handling patient referrals, scheduling appointments, insurance authorizations, and managing incoming calls, just to name a few.

• Welcomes all patients and visitors
• Answers and directs all calls to appropriate departments and staff members
• Triage patient calls to determine path to action regarding scheduling needs
• Collects full, complete, and accurate insurance information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Assists with incoming and outgoing patient referrals
• Have working knowledge of all providers within our practice in order to fill schedules based on business needs
• Comforts patients by anticipating anxieties and answering questions
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Stay in frequent communication via chat, phone and email with our clinical staff and insurance/billing staff
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Contributes to team effort by accomplishing related results as needed