Medical Receptionist

CLEANSLATE MEDICAL GROUP OF PENNSYLVANIA; Scranton (Lackawanna County); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Monday–Friday schedule

PTO & holidays

Benefits + 401(k)

Life and disability insurance

Job summary

CleanSlate Centers in Scranton, PA is seeking a Medical Receptionist to be the welcoming first point of contact for patients.

You will handle front desk operations, schedule visits, verify insurance, collect co-pays, and support the daily workflow to keep the clinic running smoothly.

Ideal candidates have a High School diploma, 1+ year medical office experience, and proficiency with EMRs and Microsoft Office.

Qualifications

• High School Diploma required; an Associate degree is preferred.
• Minimum 1 year of experience in a fast-paced medical office.
• Experience with EMR systems, Microsoft Office, and phone systems.

Responsibilities

• Greet patients and manage front desk operations.
• Check-in patients and update insurance and demographics.
• Schedule and coordinate provider appointments.
• Assist patients who missed appointments to ensure continuity.
• Handle prior authorizations and explain financial responsibilities.
• Distribute, verify, and scan intake forms.
• Collect co-pays and process payments; set up payment plans.
• Maintain a clean front office and patient confidentiality.
• Provide courteous communication by phone and in person.
• Participate in team huddles and support the team.

Skills

Customer service

Medical office

EMRs

Microsoft Office

Phone systems

Attention to detail

Communication

Education

High School Diploma

Associate degree preferred

Job description

Job Details:

Job Location: Scranton Lackawanna - Scranton, PA

Position Type: Full Time

Education Level: High School

Salary Range: $19.00 - $20.00Hourly

Travel Percentage: None

Job Category: Health Care

About CleanSlate:

Join us at CleanSlate Centers, where your work transcends typical healthcare by profoundly impacting lives and restoring communities. As a national leader in innovative addiction treatment, you’ll be part of a pioneering team dedicated to breaking the chains of addiction and offering renewed hope to thousands. Now more than ever, your role is essential in creating a welcoming, efficient, and compassionate experience for every patient. Step into a career with purpose—where each day, your support helps change lives.

What You’ll Do:

As a Medical Receptionist, you’ll be the first point of contact for patients and visitors—setting the tone for a positive care experience. You’ll manage front desk operations, patient check-ins, and scheduling, playing a key role in our day-to-day flow and operational success.

Key Responsibilities:

• Greet patients with warmth, compassion, and professionalism
• Confirm and update insurance and demographic details at each visit
• Schedule and coordinate provider appointments, adjusting as needed
• Assist patients who missed appointments to encourage treatment continuity
• Handle prior authorizations and explain patient financial responsibilities
• Distribute, verify, and scan forms, including handbooks and intake documents
• Collect co-pays and process payments; set up payment plans when needed
• Maintain a clean, organized front office and uphold patient confidentiality
• Provide courteous, effective communication by phone and in person
• Participate in team huddles and contribute to a supportive work environment

What We’re Looking For:

• High School Diploma required; Associate degree preferred
• 1+ year of experience in a fast-paced medical office required
• Customer service and/or healthcare experience strongly preferred
• Proficient with EMRs, Microsoft Office, and phone systems
• Strong communication, attention to detail, and organizational skills
• Compassionate mindset and a desire to support patients in recovery

Why CleanSlate?

• Monday–Friday schedule
• Generous PTO, floating holiday, and paid company holidays
• Medical, dental, and vision benefits + 401(k) with company match
• Company-paid life and disability insurance
• Be part of a mission-driven team making a real impact