Medical Receptionist

Cleanslate Medical Group Of Indiana Llc; Richmond (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, dental, and vision benefits

401(k) with company match

Life and disability insurance

Job summary

CleanSlate Centers is seeking a Medical Receptionist to be the first point of contact, greeting patients warmly, handling check-ins, scheduling, and coordinating with providers to keep the clinic running smoothly.

The role requires at least 1 year in a fast-paced medical office, with strong communication, attention to detail, and a compassionate mindset to support patients in recovery. Proficiency with EMRs, MS Office, and phone systems is preferred, in a welcoming team-focused environment.

Qualifications

• 1+ year of experience in a fast-paced medical office.
• Customer service and/or healthcare experience strongly preferred.
• Proficient with EMRs, Microsoft Office, and phone systems.
• Strong communication, attention to detail, and organizational skills.
• Compassionate mindset and a desire to support patients in recovery.

Responsibilities

• Greet patients with warmth, compassion, and professionalism.
• Confirm and update insurance and demographic details at each visit.
• Schedule and coordinate provider appointments, adjusting as needed.
• Assist patients who missed appointments to encourage treatment continuity.
• Handle prior authorizations and explain patient financial responsibilities.
• Distribute, verify, and scan forms, including handbooks and intake documents.
• Collect co-pays and process payments; set up payment plans when needed.
• Maintain a clean, organized front office and uphold patient confidentiality.
• Provide courteous, effective communication by phone and in person.
• Participate in team huddles and contribute to a supportive work environment.

Skills

Customer service

Healthcare experience

Tools

EMR systems

Microsoft Office

Phone systems

Job description

Join us at CleanSlate Centers, where your work transcends typical healthcare by profoundly impacting lives and restoring communities. As a national leader in innovative addiction treatment, you’ll be part of a pioneering team dedicated to breaking the chains of addiction and offering renewed hope to thousands. Now more than ever, your role is essential in creating a welcoming, efficient, and compassionate experience for every patient. Step into a career with purpose—where each day, your support helps change lives.

What You’ll Do:

As a Medical Receptionist, you’ll be the first point of contact for patients and visitors—setting the tone for a positive care experience. You’ll manage front desk operations, patient check-ins, and scheduling, playing a key role in our day-to-day flow and operational success.

Key Responsibilities:

• Greet patients with warmth, compassion, and professionalism
• Confirm and update insurance and demographic details at each visit
• Schedule and coordinate provider appointments, adjusting as needed
• Assist patients who missed appointments to encourage treatment continuity
• Handle prior authorizations and explain patient financial responsibilities
• Distribute, verify, and scan forms, including handbooks and intake documents
• Collect co-pays and process payments; set up payment plans when needed
• Maintain a clean, organized front office and uphold patient confidentiality
• Provide courteous, effective communication by phone and in person
• Participate in team huddles and contribute to a supportive work environment

What We’re Looking For:

• 1+ year of experience in a fast-paced medical office required
• Customer service and/or healthcare experience strongly preferred
• Proficient with EMRs, Microsoft Office, and phone systems
• Strong communication, attention to detail, and organizational skills
• Compassionate mindset and a desire to support patients in recovery

Why CleanSlate?

• Generous PTO, floating holiday, and paid company holidays
• Medical, dental, and vision benefits + 401(k) with company match
• Company-paid life and disability insurance
• Be part of a mission-driven team making a real impact