Medical Receptionist

Mindology; Raleigh (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Mindology mental health practice in Raleigh, NC is seeking a Front Desk Receptionist/Assistant who will be the first and last contact for clients. You will greet and check in clients, support clinical staff, and ensure smooth office operations, including referrals, scheduling, records, and coordination with billing.

The ideal candidate has excellent written and verbal communication, a warm professional demeanor, and a genuine interest in helping mental health clients.

Qualifications

• Strong written and verbal communication skills are essential.
• Experience in front desk or office administration is preferred.
• Ability to handle calls and emails in a professional manner.

Responsibilities

• Take referral calls and emails and manage client intakes.
• Schedule appointments and maintain records.
• Notify clinicians when clients arrive and manage waiting area.
• Manage co-payments and collaborate with billing company.
• Collect and report data as required.

Skills

Communication skills

Organized

Punctual

Team player

Problem solving

Tools

Microsoft Office

EHR systems

HIPAA knowledge

Job description

Mindology mental health practice is hiring a Front Desk Receptionist/Assistant. This role is such an important part of our team because you will be the first and last person that our clients see when they are entering and exiting the practice. Because of this, it is important that their entire experience, starting with greeting and check-in, is a pleasant experience.

We are seeking a dynamic and organized contributor with a passion to help mental health clients. You will support the clinical staff and patients by ensuring the office runs smoothly, problem solving and ensuring new issues that arise are handled in a timely manner. You will be responsible for the daily office activities of the practice including taking referral calls and emails, managing client intakes, scheduling of appointments, record management, and notify clinician that a client has arrived. Maintain order in the waiting area – both the physical space and client interactions. Management of co-payments and collaboration with billing company and agency finance department and data collection.

It’s very important that the person in the role has excellent written and verbal communication skills. Clients and prospective clients will call regularly to ask questions about our practice, treatments, insurance options, etc. – it’s imperative that you are comfortable handling these questions in a polite, positive and knowledgeable manner.

• Personality – Someone who treats every client with the respect and care they deserve. A warm, professional, positive, and easy-going personality would be a great fit for our team!
• Key characteristics that would make a great fit – Punctual, organized, willingness to learn and take on new challenges, excellent communication skills, interest in being a long-term team member and opportunities to grow with us, willing to chip in and help however needed, team player. An understanding of mental health terminology and procedures is preferred.
• Other preferred skills – Insurance Verification, Microsoft office, EHR systems, HIPPA laws is a plus but can be learned